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Explore Docs

  • Documentation Overview
    • What is Bloomreach Engagement?
    • Google Analytics vs BR Engagement
  • Release Notes
    • Release Notes Archive 2022
    • Release Notes Archive 2021
    • Release Notes Archive 2020/2019
  • Announcements
    • Announcements Archive 2022
  • Video guides to our features
    • Data & Assets - Video Guides
    • Analyses - Video Guides
    • Campaigns - Video Guides
    • Email Campaigns - Video Guides
    • Recommendations - Video Guides
    • Integrations - Video Guides
  • StartRight
    • StartRight Process Overview
    • StartRight Integrations
  • Integrating Engagement
  • Bloomreach Academy
  • Bloomreach Engagement Packaging
    • Email Marketing Package
    • Web & App Personalization Package
    • SMS & Mobile Messaging Package
    • Ad Optimization Package
    • Intelligence Orchestration Package
    • Enterprise Engagement Package
    • Customer Data Engine Package

Get Started

  • Get Started With Engagement
  • Step 1: Get the Basics Right
  • Step 2: Choose Your Learning Path(s)
    • Administration: Path
    • Analytics: Path
    • Email Marketing: Path
    • Web & App Personalization: Path
    • Mobile Messaging: Path
    • Ad Optimization: Path
    • AI & ML Tools: Path
    • Developers: Path
  • Step 3: What's next?
    • Bloomreach Community
    • Bloomreach Academy
    • Release Notes
    • Announcements
    • Engagement Help Center
    • Efficient Engagement usage
    • Engagement Blog

Data & Assets

  • Overview of Data & Assets
  • Data Structure
    • Customers
    • Catalogs
    • Vouchers
    • System Events
    • Custom Events
  • Asset Manager
    • Snippets
    • File management
    • Email templates
    • Weblayers
  • Data Manager
    • Metrics
    • Aggregates and Running Aggregates
    • Expressions
    • Event Segmentations
  • Tag Manager
  • Imports
    • Imports Best Practices
  • Data Exports
  • Cloning
  • Engagement BigQuery
  • Filtering Data
  • Customer Identification
    • Merging
    • Cookies
    • External ID
    • ID Transformations

Analytics

  • Analyses
    • Dashboards
    • Custom Evaluation Dashboards
    • Dashboard Sharing
    • Trends
    • Funnels
    • Reports
    • Retentions
    • Segmentations
    • Flows
    • Geo Analyses
    • SQL Reports
    • Smart Analytics Assistant
  • Predictions
    • Predictions in Bloomreach Engagement
    • Predictions templates
    • Optimal send time
    • Custom predictions
    • Evaluation and Testing of Predictions

Campaigns

  • Campaigns
    • Campaign Calendar
    • Testing Campaigns on yourself
  • SMS and MMS
  • Scenarios
  • Email Campaigns
  • Mobile App Channels
    • Mobile Push Notifications
    • In-App Messages
    • App Inbox
    • In-App Content Blocks
  • Browser Push Notifications
    • Safari Push Notifications
  • Weblayers
    • Non-personalized Weblayers
    • Advanced weblayers use
  • Experiments
    • Integrating and using Experiments
    • Flickering Effect in Experiments
    • How Experiments work behind the scenes
    • Experiments for developers
  • Enhanced Web Targeting
  • Surveys
  • Recommendations
    • Product Recommendations in Bloomreach Engagement
    • Recommendation Templates
    • Setting Up Recommendation Templates
    • Advanced Engine
    • How to setup pre-built templates in Bloomreach Engagement
    • Evaluation and Testing Recommendations
    • Integration of Recommendations
    • Limitations of Recommendations
    • Recommendation Dashboard
    • Web Recommendations Block
  • A/B Testing
    • How To AB Test
  • Contextual Personalization
    • Contextual Personalization in Weblayers
    • Contextual Personalization in Email Campaigns
    • Contextual Personalization in Scenarios
  • Advanced Features in Campaigns
    • UTM Parameters
    • Custom Campaign Tracking
    • Global URL Lists
    • Universal Links
    • Using Template Parameters
    • AI Content Generator

WORKING WITH SMS AND MMS

  • SMS and MMS
  • SMS Campaigns
  • MMS Campaigns
  • Two-way Messaging and Keywords Auto Responses
  • SMS Sign-up Units
  • Double Opt-In for SMS
  • Campaign Link Shortener
  • Contact Cards
  • TCPA List Validation

Working with scenarios

  • Introduction to Scenarios
    • Scenarios Overview Screen
    • Create a Basic Scenario (DESIGN tab)
    • Preview the scenario flow before execution (TEST tab)
    • Start and stop a scenario
    • Check the scenario flow post-execution (EVALUATE tab)
  • Advanced features in Scenarios
    • Webhooks
    • API Webhook in a Scenario
    • Creating API endpoint for Webhooks
    • OnEvent Scenarios
    • Custom wait time
    • Silent hours
    • Flexible operators
    • Clone scenarios
  • Scenario Principles, Limitations and Best Practices

Working with emails

  • Introduction to emailing
    • Email Providers
    • Email Integration Process
    • Email List Validation
    • Consent Management
    • Email Campaigns
    • Scenarios
    • Email Editors
    • HTML Blocks
    • Snippets
    • Email Testing
  • Evaluation
    • Email Tracking and Bounce Management
    • Email Marketing Metrics
    • Email Evaluation Dashboard
    • Email Click Heatmap
    • Email Performance Reports
    • Email Domain Report
    • UTM Parameters
    • Campaign calendar
  • Managing Email Health
    • Email Deliverability Tips
    • Health of Your Email List
    • Email List Hygiene Filter
    • Email Suppression Lists
    • List Unsubscribe
    • Frequency Policy
    • Apple Fake Opens
  • Optimization & Personalization
  • Advanced emailing
  • Emailing Goals Use Cases
  • Transactional emails
  • Most Common Email Issues

Jinja

  • Jinja
    • Basic Syntax of Jinja
    • Jinja Data Structures
    • Jinja Filters
    • Personalization Using Jinja
    • Functions on Data Types
    • Jinja Blocks
    • Cloning Jinja Templates
    • Jinja Errors
    • Useful Jinja Snippets

Administration, Security, Privacy

  • Administration
    • Application Interface
    • Using IDs of campaigns/analyses
    • Initiatives and Tags
    • Settings and Administration
    • Access Management
    • Usage Dashboard
    • Creating a new Engagement Instance
    • Enable Slack notifications
    • Efficient Engagement usage
    • Using 'Forgot Password' through the correct instance
    • How to Generate a HAR File
    • How to Fix Duplicate Customer Profiles
  • Security
  • Our certificates
  • Security Architecture
  • Security Controls
    • New Audit Log
    • Audit Log
    • Vulnerability Scan (Tenable Nessus)
    • VPN
    • Bloomreach Engagement Single Sign-On
    • Single Sign-On and Authorization
    • IP deny list/allow list (Cloud Armor)
    • Captcha
    • DDoS Protection
    • Firewall
    • SSH Tunnels
    • Databases & Secure connections
    • Integration Protection
    • Logging
    • Access controls
    • Two-step Verification
    • Password settings
    • Customer Token
  • App Data Processing Notice
    • Apple User Privacy and Data Use
    • iOS 14.5 privacy policy and Bloomreach Engagement iOS SDK
  • Communication Interfaces
  • Data Location and Backup Management
  • SmartSecure
  • Bloomreach's DPIA guidelines
  • Privacy
  • Consent Management
    • Consent categories
    • Configuration of the tracking consent categories
    • Tracking Consent
    • Consent Page
  • Data Minimization
  • Managing PII
  • GDPR Use Cases
  • Frequency Policy
  • Individual Rights

Use Cases

  • Plug&Play
    • Plug&Play Library
  • Customer Analysis
    • Email Performance Dashboard
    • Conversion Dashboard
    • Product Analytics Dashboard
    • Retention Dashboard
    • Traffic Dashboard
    • Aggregated Campaign Dashboard
    • A/B Test Basic Evaluation
    • Cohort Analysis
    • Average Buyer Value
    • Purchase and Repurchase Analysis
    • Purchase Frequency Segmentation
    • Purchase to Session Start Funnel
    • Reordering Funnel
    • RFM Segmentation
    • RFM Segmentation - Business Use
    • Time Between Purchases
    • Time-based Session_start Analytics
    • "Weekly Heat-map" Analysis
  • Email campaigns
    • Double Opt-in for Email Campaigns
    • Personalized Subject Line
    • Automated Email Follow-ups
    • Abandoned Cart Campaign
    • Email Templates
    • Birthday And Nameday Emails
    • First Purchase Anniversary
    • Low Voucher Stock Notification
  • Surveys and Weblayers
    • Net Promoter Score Survey
    • Countdown Banner
    • Exit Popup
    • Free Delivery Weblayer
    • View Count Weblayer
  • Recommendations Business Guide
    • Product Discovery
    • Personalized Experience
    • Up-sell and Cross-sell
  • Quick Use Cases
  • Page Optimization
  • Real-time Customer Segments for Discovery
  • Offline To Online
  • Use Case Evaluation

Integrations

  • Integrations
  • Commerce Platforms
    • BigCommerce
    • Magento
    • Salesforce Commerce Cloud Cartridge
    • Shopify and Shopify Plus
    • Swym
  • Loyalty
    • Antavo
    • Mention Me
    • Talon.One
    • Yotpo Loyalty
    • Yotpo Reviews
  • Customer Support
    • Freshdesk
    • Gorgias
    • Zendesk
  • Marketing Automation
    • Klaviyo
    • Attentive
  • Ad Audience Management
    • Adform
    • Facebook Conversions API
    • Facebook / Instagram Ads
    • Facebook / Instagram Lead Ads
    • Google Ads Audiences
    • Google Analytics Ad Audiences
    • Snapchat Ads
    • TikTok Ads
    • TikTok Lead Generation Ads
    • Ads Best Practices
  • Content Personalization
    • Motionlab
    • Movable Ink
    • NiftyImages
  • Email Providers
    • Emaillabs
    • Mailgun
    • Mandrill
    • Responsys Authentication
    • Sendinblue
    • SendSay
    • UniOne
  • Messaging
    • Facebook Messenger
    • Infobip SMS/MMS Provider
    • Sinch SMS
    • WhatsApp
  • Data Exchange
    • Amazon S3 for Imports and Exports
    • Azure Storage for Exports
    • Azure Storage for Imports
    • Google Cloud Storage for Imports and Exports
    • Hightouch
    • SFTP
    • Snowflake
    • Twilio Segment
  • Other
    • Amazon Alexa
    • ContentSquare
    • HTTP Authentication Schemas
    • Zapier
  • Custom Integrations

Developers

  • Technical Overview
  • Why you will like Bloomreach Engagement
  • StartRight Integrations
    • Prerequisites
    • Front-end Integration
    • Consent Management
    • Historical Imports
    • Regular Imports
    • Vouchers
    • Communication channel integrations
    • Other common integrations
  • Web tracking - Javascript
  • Javascript SDK
    • Integration
    • JS SDK Configuration
    • Tracking
    • Campaigns / Personalization
    • Push Notifications
    • Cookies & Storage
    • Data Types
    • URL Parameters Used by SDK
    • Ghost sessions
    • Accessing exposed segmentations from Engagement
  • Mobile SDKs
    • IOS SDK
    • Android SDK
    • React Native mobile SDK
    • Flutter SDK
    • Xamarin SDK
  • Implementing via Google Tag Manager
  • DataLayer Helper
  • Exponea Console
  • API Reference
  • 3rd party Integrations
  • Customer Properties Synchronization
  • Custom Domains
  • Custom Tracking Domain (CTD)
    • Custom Tracking Domain Set Up For Multi Tenant Instance
    • Custom Tracking Domain Set Up For Single Tenant Instance
  • Exponea Service Worker
  • Server-side anonymous identity management

HelP

  • Help Overview
  • Engagement Support
  • FAQ
    • Analytics FAQ
    • Imports FAQ
    • Email Campaigns FAQ
    • Mobile Push Notifications FAQ
    • In-App Messages FAQ
    • Recommendations FAQ
    • Experiments FAQ
    • Jinja FAQ
    • A/B Testing FAQ
    • API FAQ

Advanced features in Scenarios

Suggest Edits

Become a pro in Scenarios! In this section, you can learn about:

  • Webhooks
  • API Webhook in a Scenario
  • Creating API endpoint for Webhook
  • Custom wait time
  • Silent hours
  • Flexible operators
  • Cloning Scenarios

Updated 3 months ago