Marketing peak season readiness
As the year's busiest trading season approaches, Bloomreach knows how important reliable services and timely support are to your business.
This page brings together the actions, contacts, and resources you need to prepare for peak season.
Use it to:
- Complete your peak planning actions.
- Find the right Bloomreach contact for your question.
- Raise and escalate technical issues effectively.
- Access platform, deliverability, messaging, and campaign resources.
- Understand how Bloomreach teams are preparing for peak traffic.
Start here
Complete your peak planning form
Submit your peak planning form by September 30, 2026, so the Bloomreach Engineering team can use your expected volumes and traffic patterns when planning platform capacity.
Use the right contact route
| What you need | First point of contact | What to include |
|---|---|---|
| Preparation, strategic advice, or campaign guidance | Your Customer Success Manager (CSM) | Your objective, account, campaign or use case, and any deadline |
| Platform questions, concerns, or technical issues | Bloomreach Support | A clear description, business impact, relevant account or campaign details, and any deadline |
| An unresolved, business-critical issue | Your existing Support ticket, then your CSM or Account Manager (AM) | Your ticket number, current impact, steps already taken, and required deadline |
| Specialist consulting support, if your contract includes consultancy services | A ClickUp ticket | The required expertise, scope, and target date |
| Specialist consulting support, if you want to buy a consultancy package | Your account team | The required expertise, scope, and target date |
Support and escalation
Before you contact Support
- Check the relevant Bloomreach documentation, FAQs, and troubleshooting guides.
- Confirm that your question is within the Support scope.
- Review the guidance on how to communicate effectively with Support.
- Include enough information for the team to reproduce or investigate the issue.
Contact Support first for technical issues
Use one of the following Support channels as your first point of contact:
- In-app messenger
- Support portal
To help Support respond in a timely manner, include:
- Your Bloomreach account and environment.
- The affected campaign, channel, integration, or feature.
- A concise description of the issue and its business impact.
- Relevant timestamps, error messages, screenshots, or examples.
- A HAR file, if possible.
- What you've already tried.
- Any fixed deadline or peak-season milestone.
Avoid opening duplicate tickets for the same issue. Add updates to the existing ticket wherever possible.
When to escalate
If your issue remains unresolved, share the Support ticket number and latest update with your CSM or AM so they can coordinate with Support.
Escalate to a regional lead only when all of the following apply:
- The issue is business-critical—for example, it materially affects revenue, causes site instability, or creates major customer-experience degradation.
- The issue isn't being prioritized within the expected timeframe.
- You've used the normal Support, CSM, and AM routes.
When you escalate, include:
- Support ticket number.
- Brief description of the issue and current business impact.
- What you've tried so far.
- The decision, milestone, or deadline is at risk.
- The specific outcome or next step required.
Regional leads
| Region | Regional lead contacts |
|---|---|
| Americas | Brina Pochal |
| APAC | Anna Králiková |
| CEE and rest of world | Andrea Svatikova, Martin Visvader |
| UK and Western Europe | Taylor Whiteley, Maximilian Ofer |
How Bloomreach is preparing
Support
The Bloomreach Support team remains your main partner for technical challenges. Response times and service commitments continue to follow your applicable Support SLA during peak season.
- For private instances, your CSM communicates planned or unplanned downtime updates.
- For shared instances, monitor the Bloomreach Status page.
Engineering
The Bloomreach Engineering team helps plan platform capacity and keep campaigns running as smoothly as possible during this critical period. If you haven't submitted planning data, Bloomreach still monitors and scales the platform. In that case, less customer-specific information is available to inform that planning.
Deliverability
Monitor the technical status of your email service providers and subscribe to their notifications:
- Brevo (formerly Sendinblue)
Mobile messaging
Monitor the technical status of your messaging providers and subscribe to their notifications:
Client Services
Your dedicated CSM can support your peak-season planning and execution. Paid consulting services may also be available if you need specialist support from experienced Bloomreach teams.
- If your contract includes consultancy services, raise your request in a ClickUp ticket.
- If you want to buy a consultancy package, talk to your account team.
Submit consultancy requests and tasks as early as possible. Availability is limited during peak season, and late requests may not be accommodated.
Legal and compliance notice
European Union Council Regulations restrict the direct or indirect provision of enterprise software, including Bloomreach services, to legal persons and entities in Russia.
Customers and partners must not provide access to Bloomreach products or services to employees, users, or affiliates in Russia without legal authorization. Bloomreach may deploy technical measures to prevent such access in the future.
If you believe an exception may apply, contact your Bloomreach account team. They'll coordinate with the Bloomreach Legal team as appropriate.
Related resources
Updated about 1 hour ago