Scenario overview screen

This guide shows you how to view, organize, and maintain your scenarios in Bloomreach Engagement.

Check scenario status

Each scenario has a status that shows its current state. Use the Status filter on the main page to find the scenarios you need.

The following labels mean:

• Active: Your scenario runs and sends messages to customers. People move through the journey you built.
• Inactive: You saved your scenario but haven't started it yet. New scenarios always start as drafts.
• Finishing: You asked the scenario to stop, but some customers still need to finish their journey. Once everyone completes their path, the status changes to inactive.
• Draft: The scenario stopped completely. No messages go out and nothing happens.

View system scenarios

System scenarios work behind the scenes. They handle things like email campaigns automatically.

When you create an email campaign, the system makes it into a scenario. Use the System Scenarios option to:

• See your email campaigns as scenarios.
• Check how they're performing.
• Fix any delivery problems.

Use version history

Version history saves every change you make to your scenarios. This helps when you need to:

• See what changed between versions.
• Get back work you deleted by mistake.
• Try different approaches safely.
• Work with teammates without breaking things.

See past versions

1. Open your scenario.
2. Click the three-dots menu.
3. Select Scenario history.

Compare versions

Click any version to see what it looks like. Changed parts show up highlighted, so you can see the difference.

Go back to an old version

You can switch back to any old version or copy it. This lets you:

• Undo changes you don't want.
• Test different ideas.
• Start over from something that worked.

Restore deleted scenarios

Did you delete a scenario by accident? You can often get it back.

Find deleted scenarios

1. Go to the main scenarios page.
2. Click History at the top right.

1. Select the Deleted filter under Scenarios history.
2. Look through all deleted scenarios from your project.

Bring back a deleted scenario

If you find a saved version in the scenario history:

1. Click the version you want back.
2. Restore the last version that was saved properly.

This brings your scenario back exactly how it was when you last saved it.