Clarity core features

Clarity helps you create helpful, automated shopping conversations. Core features are the essential tools that power your setup. They help you run smooth flows, improve the customer experience, and prevent mistakes.

This page introduces the available core features. Use them to reduce friction, catch issues early, and keep users engaged.

Show product previews with mini PDP

The mini product detail page (mini PDP) shows a quick product preview inside the Clarity chat. When someone clicks a product in a carousel, mini PDP opens in the same chat view. It displays key product details like price, size, color, and images—without sending users to a new page. This keeps the conversation going and reduces bounce.

Prevent errors with Clarity safeguards

Clarity safeguards help you catch and fix issues before they affect customers. They alert you about problems like broken flows or missing product data. You can pause Clarity manually or automatically if something goes wrong.
This helps protect the experience and gives you time to fix issues.

Clarity is designed to deliver seamless experiences, but with the flexibility to edit and launch it yourself, occasional mistakes can happen. That’s why we built safeguards to detect issues early and notify you before they impact customers.

Prerequisite knowledge

We recommend you get familiar with how Engagement scenarios and initiatives work.

Related articles

• Monitor Clarity issues: Monitor key Clarity metrics and performance reports.
• Manage Clarity issues: Manually stop Clarity and learn about the Clarity auto-stop.