Conversational agent general knowledge data
This article explains Conversational agent’s general knowledge data and how adding merchant information and other data sources can improve its performance.
Why general knowledge data quality matters
Conversational agent uses general knowledge to answer non-product questions and improve overall responses. For instance, Conversational agent knows that people sleep on beds, but adding details about the specific mattress types you offer helps Conversational agent provide better recommendations.
Add general knowledge data
Required merchant info
You must provide a data source labeled as merchant_info. It should describe your business, focusing on your domain and the main product categories you sell. A clear and well-written description helps provide a relevant user experience.
Note: Sending merchant information in English is preferable, but if your merchant information isn't available in English, you may send it in the local language set for the agent.
Other data sources
Include the following types of information:
- FAQs
- Return policy
- Size guides
- Blog posts
- Privacy details
- About us
- Customer support page link, phone number, and email
Conversational agent's responses become more refined as it gets more general knowledge data. Include details, such as URLs, phone numbers, and email addresses.
Updated 3 days ago