Conversational agent general settings
Set up the general settings for each agent: its appearance, business context, conversation language, and welcome and fallback messages. These settings apply everywhere the agent appears.
Define general settings for each agent.
Appearance
Specify the agent logo, its name, and a short description. The description appears in the Conversational agent interface below the agent name.
Business context
Merchant info
Describe your business, focusing on your domain and the main product categories you sell. Conversational agent uses this description to give shoppers relevant answers.
For guidance on what to include, see general knowledge data.
Conversational agent defaults
Specify the agent’s default settings.
Conversation language settings
Select the language used for agent-shopper interactions. The supported languages are Czech, Danish, Dutch, English (US), Finnish, French, German, Italian, Norwegian, Polish, Portuguese, Slovak, Spanish, Swedish, and Turkish.
Welcome message
Set the default message the agent displays after the shopper clicks the "Clear chat" option. For example, “Welcome to homeoasis! How can I help you today?”
Fallback message
Set the default message that the agent uses when it can't respond or is prohibited from responding to a prompt. For example, “Oops! It looks like something went wrong. Can you please try again?”
Markdown formatting
Conversational agent copy supports full Markdown formatting. This means you can style your messages with bold text, headings, or links.
For example:
Need help? [Contact support](https://support.example.com)Updated about 1 hour ago