Conversational agent features

Conversational agent helps you create helpful, automated shopping conversations. Core features are the essential tools that power your setup. They help you run smooth flows, improve the customer experience, and prevent mistakes.

This page introduces the available core features. Use them to reduce friction and keep users engaged.

Show product previews with mini PDP

The mini product detail page (mini PDP) shows a quick product preview inside the Conversational agent chat. When someone clicks a product in a carousel, mini PDP opens in the same chat view. It displays key product details like price, size, color, and images—without sending users to a new page. This keeps the conversation going and reduces bounce.

PDP conversation starter optimization

PDP conversation starter optimization enables Conversational agent to choose which starter questions to show based on shopper behavior.

Product discovery in Conversational agent

Product discovery enables Conversational agent to find and recommend products during conversations. Explore Conversational agent with Search, which brings your advanced Search merchandising rules into Conversational agent conversations.

Ask me anything search

Intelligently route each query between traditional search, conversational product discovery, and post-purchase support, making shopping more seamless.

Product review ingestion

Product review ingestion turns your product reviews into concise, AI-generated summaries that Conversational agent uses to answer product questions.

Customize chat widget

Widget customization lets you align Conversational agent's product carousel, product cards, and mini PDP with your brand.

Personalize conversations

Personalize conversations with Marketing customer data.