How to open Conversational agent back office
This guide explains how to open the Conversational agent back office interface.
Prerequisites
Technical setup
- Complete the Conversational agent integration.
- Import the product catalog in the correct format.
Permissions
“Clarity User” permission allows you to view transcripts and edit agents.
Open Conversational agent back office
Go to Conversational agent in the Bloomreach application interface.
The Transcript sub-section opens. All Conversational agent conversation records are available here.
The Transcript sub-section shows all Conversational agent conversation records.
The Agent sub-section is next to the Transcript tab. This lists all the existing agents.
The Agents sub-section allows you to set up and manage agents.
Switch between the two sections based on your permissions and tasks.
Configure back office settings
Follow the guides below to customize or view the back office components:
- How to view Conversational agent transcripts
- How to configure agents
Updated 3 days ago
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