How to open Clarity back office

This guide explains how to open the Clarity back office interface.

Prerequisites

Technical setup

Permissions

“Clarity User” permission allows you to view transcripts and edit agents.

Open Clarity back office

Go to Clarity in the Bloomreach application interface.

The Transcript sub-section opens. All Clarity conversation records are available here.

The transcript sub-section that shows all chat records between shopper and Clarity agents.

The transcript sub-section shows all Clarity conversation records.

The Personas sub-section is next to the Transcript tab. This lists all the existing Clarity agents.

The personas sub-section that allows you to set up agents.

The personas sub-section allows you to set up and manage agents.

Switch between the two sections based on your permissions and tasks.

Configure back office settings

Follow the guides below to customize or view the back office components: