Other common integrations

Two-way SMS messaging

Two-way messaging allows your customers to reply directly to the text messages received from your campaign. To learn more about two way messaging, see our Two way SMS messaging and Opt-out keywords documentation.

The following integration is available.

Type

Description

Two-way messaging

This function enables the sending of bidirectional SMS communications. SMS contain the option to change marketing preferences by responding to the SMS "STOP" or other defined keywords. Ensure that the custom provider integration is in place and that the provider is selected as SMS service provider in project settings. Don’t forget to enable “2 Was SMS messaging” in project settings.

Custom SMS provider integration

The following integration is available.

Type

Description

Custom SMS provider

In order to send SMS via a custom service, you need to provide the details of your SMS provider’s API, such as the payload structure, endpoint, and authentication. A webhook in a scenario then sends data to the SMS provider. SMS provider is able to send responses or delivery information back to Bloomreach Engagement via Bloomreach Engagement API if needed.

Call centre integration

The following integration is available.

Type

Description

Call centre

In order to establish a connection between your call centre and Bloomreach Engagement, you need to provide the details of the call centre API, such as the payload structure, endpoint, and authentication. A web-hook in a scenario then sends data to the call centre. Call centre is able to send responses back to Bloomreach Engagement via its API if needed.

Mobile SDK integration

The following integration is available.

Type

Description

Mobile SDK

In order to track customer behaviour in mobile applications, you need to implement our Mobile SDKs to your mobile applications. With the Mobile SDK implemented, you are able to use native functionalities such as automatic session tracking, Bloomreach Engagement push notifications, or in-app messages.

API triggered imports

The following integration is available.

Type

Description

API triggered imports

To trigger imports via API, you need to create a definition of import in the Bloomreach Engagement project first. The API call contains the ID of the specific import. With an API trigger, you can run the import programmatically, directly from your backend system whenever it is ready.

Transactional API

The following integration is available.

Type

Description

Transactional API

To trigger a transactional email, you need to call the Transactional email endpoint published in our API Reference. The HTML can be included directly in the call or the ID of the email template stored in Bloomreach Engagement can be used instead. Delivery status information is tracked automatically.


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