Clarity optimization

Optimizing Clarity helps you maximize effectiveness by identifying what works, addressing performance gaps, and refining your strategy. This guide outlines the key steps to enhance Clarity’s impact.

Identify performance issues

• Look at engagement rates and revenue per visitor (RPV) to find low-performing areas.
• Review chat transcripts to identify recurring user pain points.
• Adjust triggers, messaging, or product recommendations if users disengage at specific points.

Evaluate use cases

• Check if you are running the right use case for your goals.
• Test different triggers, messaging, or placements if a use case underperforms.
• Confirm that use cases are configured correctly.
• Determine which A/B test variant performs best.

Improve data quality

• Keep product catalog and general knowledge data fresh.
• If data mismatches occur, check integration settings and update feeds as needed.

Expand successful approaches

If Clarity is underperforming, try these adjustments:

• Refine trigger conditions: Ensure Clarity appears at optimal moments (for example, before checkout abandonment).
• Segment users: Customize interactions based on user behavior to increase relevance.
• Run A/B tests: Experiment with different placements and messaging strategies to identify the best-performing approach.