Clarity general settings

This article guides you on how to set the universal settings for Clarity agents. These settings apply to every instance where the agent appears.

Appearance

Specify the assistant logo, name, and a short description. The description appears in the Clarity interface below the agent name.

Clarity defaults

Specify the Clarity agent’s default settings.

Conversation language settings

Select the language used for agent-shopper interactions. The supported languages are Czech, Danish, Dutch, English (US), Finnish, French, German, Italian, Norwegian, Polish, Portuguese, Slovak, Spanish, Swedish, and Turkish.

Welcome message

Set the default message the Clarity agent displays after the shopper clicks the "Clear chat" option. For example, “Welcome to homeoasis! How can I help you today?”

Fallback message

Set the default message that the Clarity agent uses when it can't respond or is prohibited from responding to a prompt. For example, “Oops! It looks like something went wrong. Can you please try again?”