How to view Clarity transcripts

This guide explains how to view Clarity transcripts after you open Clarity's back office.

Permissions

Ensure you have the "Clarity User" permission to view transcripts.

View Clarity transcripts

1. Go to the Transcript sub-section in the Clarity back office.

2. Find the transcript you want to review. Use the search bar to find a specific type of transcript using keywords. For quality analysis, each transcript shows:
   1. Agent's name
   2. Time of the chat
   3. Detailed chat record

3. Click Go to customer profile to analyze a customer's profile.
4. A list of all customers with their attributes and event details opens.

PII in transcripts

Clarity doesn't ask customers for personally identifiable information (PII), but PII may be shared by customers via chat and stored in transcripts. To minimize risks associated with storing PII, follow the data storage and expiration guidelines.