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Explore Docs

  • Documentation overview
  • What is Bloomreach Engagement?
  • Announcements
    • Announcements Archive 2023
    • Announcements Archive 2022
  • Video Guides
    • Data and Assets - Video Guides
    • Analytics - Video Guides
    • Campaigns - Video Guides
    • Email Campaigns - Video Guides
    • Integrations - Video Guides
    • Developers - Video Guides
    • Use Case Center - Video Guides
    • Loomi AI - Video Guides
    • Bloomreach Academy
  • Interactive Tours
    • Data and Assets - Interactive Tours
    • Analytics - Interactive Tours
    • Campaigns - Interactive Tours
    • Scenarios - Interactive Tours
    • Loomi AI - Interactive Tours
  • Bloomreach Engagement Packaging
    • Data Engine package
    • Email Marketing package
    • Mobile Messaging Package
    • Web Personalization Package
    • App Personalization Package
    • Ad Optimization Package
    • Enterprise Engagement Package
    • Add-ons

Get Started

  • Get started with Bloomreach Engagement
  • Step 1: Get the basics right
  • Step 2: Choose your learning path
    • Administration path
    • Analytics path
    • Email marketing path
    • Web and app personalization path
    • Mobile messaging path
    • Ad optimization path
    • AI and ML tools path
    • Developers path
  • Step 3: What's next?
    • Bloomreach Community
    • Bloomreach Academy
    • Release Notes
    • Announcements
    • Engagement Help Center
    • Efficient Engagement usage
    • Bloomreach Blog
  • StartRight Introduction
    • StartRight Process Overview
    • StartRight Integrations
      • Prerequisites
      • Front-end Integration
      • Consent Management
      • Historical Imports
      • Regular Imports
      • Vouchers
      • Communication channel integrations
      • Other common integrations

Data & Assets

  • Overview of Data & Assets
  • Data Structure
    • Customers
    • Catalogs
    • Vouchers
    • System Events
    • Custom events
  • Asset Manager
    • Snippets
    • File management
    • Email templates
    • Weblayers
  • Data Manager
    • Metrics
    • Aggregates and Running Aggregates
    • Expressions
    • Event Segmentations
    • Content sources
  • Tag Manager
  • Imports
    • Imports Best Practices
    • Imports FAQ
  • Data Exports
  • Cloning
  • Engagement BigQuery
  • Filtering Data
  • Customer identification
    • Merging
    • Cookies
    • External ID
    • ID Transformations
  • Project Variables
  • Data best practices

Analytics

  • Analyses
    • Dashboards
    • Custom Evaluation Dashboards
    • Performance dashboards
      • Project performance
      • Channel performance
      • Campaign performance
      • Revenue attribution
      • Filters in Performance dashboards
      • Currency in Performance dashboards
      • Metrics and definitions glossary
    • Dashboard Sharing
    • Account Level Dashboards
    • Trends
    • Funnels
    • Reports
    • Retentions
    • Segmentations
    • Autosegments
      • Autosegments FAQ
    • Flows
    • Geo Analyses
    • SQL Reports
    • Loomi Analytics
    • Analytics notifications
  • Predictions
    • Predictions in Bloomreach Engagement
    • Predictions templates
    • Optimal send time
    • Custom predictions
    • Evaluation and Testing of Predictions
  • Analytics FAQ

Campaigns

  • Campaigns
    • Campaign Calendar
    • Testing campaigns on yourself
  • SMS and MMS
  • Scenarios
  • Email Campaigns
  • Mobile App Channels
    • Mobile push notifications
    • App Inbox
    • Mobile Push Notifications FAQ
  • Browser push notifications
    • Browser Push Notifications FAQ
  • Weblayers
    • Non-personalized Weblayers
    • Advanced weblayers use
    • Weblayer variant generator
  • Experiments
    • Integrating and using Experiments
    • Flickering effect in Experiments
    • How Experiments work behind the scenes
    • Experiments for developers
    • Experiments FAQ
  • Enhanced Web Targeting
    • Enhanced Web Targetting - Triggering
  • Surveys
  • Recommendations
    • Product recommendations in Bloomreach Engagement
    • Recommendation templates
    • Set up pre-built recommendations templates
    • Recommendation Templates Setup Guides
    • Advanced Engine
    • Testing Recommendations
    • Integration of Recommendations
    • Product recommendation limitations
    • Recommendation Dashboard
    • Web Recommendations Block
    • Recommendations FAQ
    • Recommendations+
  • In-app personalization
    • In-app messages
    • In-App Messages FAQ
    • In-app content blocks
  • A/B testing
    • How to A/B test
    • A/B Testing FAQ
  • Contextual Personalization
    • Contextual Personalization in Weblayers
    • Contextual Personalization in Email Campaigns
    • Contextual Personalization in Scenarios
  • Advanced Features in Campaigns
    • UTM Parameters
    • Custom Campaign Tracking
    • Global URL Lists
    • Universal Links
    • Using Template Parameters
    • AI Content Generator
  • Loomi Content: Copy generator
  • Loomi AI: Tone of voice

CLARITY

  • Clarity
  • Clarity use cases
    • Use case: Clarity on landing page
    • Use case: Clarity in Search
    • Use case: Clarity on PDP
    • Use case: Clarity on PLP
    • Use case: Clarity on the checkout page
  • Clarity integration
    • Clarity Explorer Chrome extension
  • Clarity data
    • Clarity product catalog data
    • Clarity general knowledge data
  • Clarity back office
    • How to open Clarity back office
    • How to configure Clarity agents
      • Clarity general settings
      • Clarity data sources
      • Clarity tone of voice
      • Clarity catalog configuration
      • Manage Clarity agents
    • How to view Clarity transcripts
  • Clarity performance evaluation
    • Clarity event tracking
    • A/B testing in Clarity
    • Clarity insights with dashboards
    • Clarity optimization
  • Clarity data storage and expiration
  • Clarity safeguards to prevent issues
    • Monitor Clarity issues
    • Manage Clarity issues

WORKING WITH MOBILE MESSAGING

  • Introduction to mobile messaging
  • SMS campaigns
    • SMS in Scenarios
    • SMS Campaigns Module
  • MMS campaigns
    • MMS in Scenarios
    • MMS in Campaigns Module
  • RCS campaigns
    • RCS setup for mobile messaging
    • RCS 24-hour window
  • WhatsApp campaigns
  • SMS Evaluation Dashboard
  • Two-way messaging and keywords auto responses
  • SMS sign-up units
  • Double Opt-In for SMS
  • Campaign link shortener
  • Contact Cards
  • TCPA list validation

Working with scenarios

  • Introduction to Scenarios
    • Scenarios Overview Screen
    • Design tab - Scenario building and editing
    • Preview tab - Scenario flow preview before execution
    • Saving and Cloning of Scenarios
    • Starting and Stopping a Scenario
    • Evaluate tab - Scenario check after execution
  • Scenario best practices
  • Advanced Features in Scenarios
    • Dynamic Wait Time
    • Silent Hours
    • Flexible Operators
    • Scheduling On Event Scenarios
    • Segmentation fork
    • On date attribute trigger
  • Webhooks integration setup
    • API Webhook in a Scenario
    • Webhook Authentication
    • Using Webhook Responses
    • Batch Webhook Settings
    • Webhook Preset
    • Throughput policy
    • API trigger for scenarios
    • Creating API endpoint for webhooks
    • Firebase Webhooks
  • Scenarios FAQ
  • How to test Scenarios

Working with emails

  • Introduction to emailing
    • Email service providers
    • Email integration process
      • How to set up DMARC records
      • Email warm-up process
    • Email List Validation
    • Consent Management
    • Scenarios
  • Create email campaigns
    • Email editors
    • HTML blocks
    • Snippets
    • Email Testing
  • Email evaluation
    • Email tracking and delivery statuses
    • Email bounce management
    • Email bounce investigation
    • Email Marketing Metrics
    • Email Evaluation Dashboard
    • Email Click Heatmap
    • Email performance reports
    • Email domain report
    • UTM Parameters
    • Campaign calendar
  • Managing Email Health
    • Email deliverability tips
    • Health of your email list
    • Email list hygiene filter
    • Email Suppression Lists
    • One-click unsubscribe
    • Frequency Policy
    • Working with Apple Mail Privacy Protection
    • Apple iOS 18 and email deliverability
  • Optimize and personalize emails
  • Advanced emailing
  • Emailing goals use cases
  • Transactional emails
  • Email Campaigns FAQ

Jinja

  • Jinja
    • Basic Syntax of Jinja
    • Jinja Data Structures
    • Jinja Filters
    • Personalization using Jinja
    • Functions on Data Types
    • Jinja Blocks
    • Cloning Jinja Templates
    • Jinja Errors
    • Useful Jinja Snippets
    • Jinja FAQ

USE CASE CENTER

  • About Use Case Center
    • Use case requirements
    • How to customize the email node in the Use Case Center
    • How to adjust the email design and settings in the Use Case Center
    • How to test emails in the Use Case Center
    • How to adjust the banner design and settings in the Use Case Center
    • How to test the banner in the Use Case Center
    • How to evaluate a use case in the Use Case Center
    • How to enhance a use case in the Use Case Center
    • Frequently asked questions (FAQ)
  • Email use cases
    • Automated price drop alert email for items in cart
    • Automated price drop email alert
    • Automated restock email alert
    • Retention campaign for repeat purchasers
    • Post-cancellation follow-up email flow
    • Refer a friend campaign
    • Abandoned search email flow
    • Post-holiday feedback
    • Pre-travel engagement email flow
    • Reactivation campaign for disengaged email subscribers
    • Welcome flow
    • Automated favorite brand newsletter with new items
    • Bi-weekly product recommendation newsletter
    • Automated newsletter for new items of interest
    • Post-purchase email with recommendations
    • Abandoned cart email with recommendations
    • Purchase anniversary recommendations
    • Personalized abandoned cart email
    • Post-purchase NPS survey email
    • Abandoned browse email
    • Reactivation campaign for 'Lapsing' and 'Lapsed' subscribers
    • Refill reminder email campaign
    • Birthday campaign
    • Weather Influenced Campaign
  • Web personalization use cases
    • AI-segmented single opt-in email subscription banner
    • On-Exit Mobile Banner
    • Gamified banners with email collection
    • Gamified banners
    • Banner notification for frequently returned items
    • Banner notification for customers with high return rates
    • Abandoned cart banner
    • Birthday reminder banner
    • Previous searched destination reminder
    • Interactive subscriber banner
    • YouTube video banner
    • Interactive post-purchase feedback banner
    • Abandoned browse banner
    • Customizable Customer Acquisition Weblayer
    • Recommendations carousel banner
    • Quiz banner with product recommendations
    • Next-day delivery countdown banner
    • Easy-access discount code banner
    • Discount countdown banner
    • Multistep zero-party data banner
    • Abandoned browse banner with recommendations
  • Omnichannel use cases
    • Email and SMS reactivation campaign
    • RFM omnichannel winback campaign
    • Omnichannel overview
    • Reactivation campaign for “promising” and “needs attention” segments
    • Reactivation of lapsing customers with Contextual personalization
    • Omnichannel abandoned cart flow
  • Analytics use cases
    • Black Friday 2023
    • Email performance dashboard use case
    • Apple mail segmentation dashboard
    • Subscriber and unsubscriber monitoring dashboard
    • Customer lifetime value dashboard
    • Conversion dashboard
    • Returned items dashboard
    • Key customer segments & insights dashboard
    • Executive dashboard
    • RFM customer segmentation
      • RFM segmentation - business use
  • Paid media use cases
    • Social media ad audiences
    • CLTV based lookalike targeting for paid ads
    • Paid ads optimized for email engagement
    • Paid ad optimization using audience predictions
  • SMS use cases
    • SMS subscription DOI checkout banner
    • SMS subscription via text evaluation
    • SMS Mobile Subscription Banner
    • SMS subscription with email collection
    • SMS double opt-in subscription with zero-party data collection
    • SMS subscription banner with offer
    • Welcome SMS

TUtorials

  • Customer Analysis
    • Email Performance Dashboard
    • Product Analytics Dashboard
    • Retention Dashboard
    • Traffic Dashboard
    • Aggregated Campaign Dashboard
    • A/B Test Basic Evaluation
    • Cohort Analysis
    • Average Buyer Value
    • Purchase and Repurchase Analysis
    • Purchase Frequency Segmentation
    • Purchase to Session Start Funnel
    • Reordering Funnel
    • Time Between Purchases
    • Time-based Session_start Analytics
    • "Weekly Heat-map" Analysis
  • Email campaigns
    • Double Opt-in for Email Campaigns
    • Personalized Subject Line
    • Automated Email Follow-ups
    • Abandoned Cart Campaign
    • Email Templates
    • Birthday And Nameday Emails
    • First Purchase Anniversary
    • Low Voucher Stock Notification
  • Surveys and Weblayers
    • Net Promoter Score Survey
    • Countdown Banner
    • Exit Popup
    • Free Delivery Weblayer
    • View Count Weblayer
  • Recommendations Business Guide
    • Product Discovery
    • Personalized Experience
    • Up-sell and Cross-sell
  • Quick Use Cases
  • Page Optimization
  • Real-time Customer Segments for Discovery
  • Offline To Online
  • Use Case Evaluation

Administration, Security, Privacy

  • Administration
    • Application Interface
    • Using IDs of campaigns/analyses
    • Initiatives and Tags
    • Custom Tags
    • Project settings
      • Project
      • Campaigns
    • User settings
    • Project Type Categorizer
    • Role-based access management
    • User groups management
    • Usage Dashboard
    • Creating a new Bloomreach Engagement instance
    • Enable Slack notifications
    • Efficient Engagement usage
    • Using 'Forgot Password' through the correct instance
    • How to Fix Duplicate Customer Profiles
    • Project Structure Templates
  • Security
  • Our certificates
  • Security Architecture
  • Security Controls
    • Audit Log
    • VPN
    • Bloomreach Engagement Single Sign-On
    • Single sign-on and authorization
    • IP deny list/allow list (Cloud Armor)
    • IP allow and block list
    • Manage project access and invitations
    • Captcha
    • DDoS Protection
    • Firewall
    • SSH Tunnels
    • Databases & Secure connections
    • Integration Protection
    • Logging
    • Access controls
    • Two-step Verification
    • Password settings
    • Customer Token
  • App Data Processing Notice
    • Apple User Privacy and Data Use
    • iOS 14.5 privacy policy and Bloomreach Engagement iOS SDK
  • Communication Interfaces
  • Data Location and Backup Management
  • SmartSecure
  • Bloomreach's DPIA guidelines
  • Privacy
  • Consent Management
    • Consent categories
    • Configuration of the tracking consent categories
    • Tracking Consent
    • Consent Page
  • Data minimization
  • Managing PII
  • GDPR Use Cases
  • Frequency Policy
  • Individual Rights

Integrations

  • Integrations
  • Commerce Platforms
    • BigCommerce
    • Commercetools
      • ConnectorStaged
      • Commercetools FAQ
      • Commercetools connector
    • Magento
    • Salesforce Commerce Cloud Cartridge
    • Shopify and Shopify Plus Overview
      • Shopify Setup
      • Shopify Customization
  • Gamification
    • Odicci
    • Playable
  • Loyalty
    • Antavo
    • LoyaltyLion
    • Talon.One
    • TRIFFT
    • Voucherify
    • Yotpo Loyalty
    • Eagle Eye
  • Customer Support
    • Freshdesk
    • Gorgias
      • Gorgias SMS Conversational Support
    • Zendesk
  • Marketing Automation
    • Brevo
    • Klaviyo
      • Migrating Email Sending From Klaviyo
    • Responsys Authentication
    • Opensend
  • Ad Audience Management
    • Ads Best Practices
    • Adform
    • Criteo
    • Facebook Conversions API
    • Facebook / Instagram Ads
    • Facebook / Instagram Lead Ads
    • Google Ads Audiences
    • Google Ads API v15 Update
    • Google Analytics Ad Audiences
    • Google Ads Offline Conversions
    • Google Ads FAQ
    • SKLIK Audiences Integration
    • Snapchat Ads integration guide
    • TikTok Ads
    • TikTok Lead Generation Ads
  • Content Personalization
    • Gocertify
    • Motionlab
    • Movable Ink
    • NiftyImages
    • Sendtric
  • Email Providers
    • EmailLabs
    • Mailgun
    • Mailjet
    • Mandrill
    • Omnivery
    • SendSay
    • Twilio SendGrid
    • UniOne
  • Mobile messaging
    • Attentive
    • Facebook Messenger
    • Infobip SMS/MMS
    • Infobip Mobile Messaging
    • Sinch SMS/MMS
    • Sinch Mobile Messaging
    • Twilio SMS/MMS
  • Data Exchange
    • Amazon S3 for Imports and Exports
    • Azure Storage for Exports
    • Azure Storage for Imports
    • Google Cloud Storage for Imports and Exports
    • Hightouch
    • HTTP Authentication Schemas
    • Kafka
    • SFTP
    • MetaRouter
    • Snowflake
    • Tealium
    • Twilio Segment
      • Twilio Segment - guide to increase conversions
    • Zapier
  • Omniconnect
    • Omniconnect Set-Up
    • Omniconnect Use Cases
  • Referral Marketing
    • Buyapowa
    • Mention Me
  • Ratings, Reviews & UGC
    • Reviews.io
    • Yotpo Reviews
    • Duel
  • Direct Mail
    • Optilyz
    • ZAP~POST
  • Analytics
    • ContentSquare
    • Quantum Metric
    • Swym
    • Typeform
    • Made With Intent
  • Subscriptions Commerce
    • Loop Subscriptions
    • Recharge
  • Hospitality Technology
    • Mews
    • Opera Cloud
    • ResDiary
  • Other
    • Amazon Alexa
    • Firebase
    • MineOS
  • Custom integrations

Developers

  • Technical Overview
  • Why you will like Bloomreach Engagement
  • StartRight Integrations
  • Web tracking - Javascript
  • Javascript SDK
    • Integration
    • JS SDK Configuration
    • Tracking
    • Campaigns / Personalization
    • Push Notifications
    • Cookies & Storage
      • Cookie tracking modes
    • Data Types
    • URL Parameters Used by SDK
    • Ghost sessions
    • Accessing exposed segmentations from Engagement
    • Testing the JS SDK integration
  • Mobile SDKs
    • iOS SDK
    • Android SDK
    • React Native SDK
    • Flutter SDK
    • MAUI SDK
    • Xamarin SDK
    • Mobile SDK tracking FAQ
    • API access management
  • iOS SDK
    • Initial SDK setup
      • Configuration
      • Authorization
      • Data flushing
    • Tracking
      • Tracking consent
    • Universal links
    • Push notifications
      • Configure Apple Push Notification Service
      • Notification extensions
    • Fetch data
    • In-app personalization
      • In-app messages
      • In-app content blocks
    • App Inbox
    • Segmentation
    • Example app
    • Release notes
  • Android SDK
    • Initial SDK setup
      • Configuration
      • Data flushing
      • Authorization
    • Tracking
      • Tracking consent
    • Android App Links
    • Push notifications
      • Firebase Cloud Messaging
      • Huawei Mobile Services
    • Fetch data
    • In-app personalization
      • In-app messages
      • In-app content blocks
    • App Inbox
    • Segmentation
    • Example app
    • Release notes
      • SDK version update guide
  • React Native SDK
    • Initial SDK setup
      • Authorization
      • Data flushing
      • Configuration
    • Basic concepts
    • Links
    • Tracking
      • Tracking consent
    • Push notifications
      • Android push notifications
      • iOS push notifications
    • Fetch data
    • In-app personalization
      • In-app messages
      • In-app content blocks
    • App Inbox
    • Segmentation
    • Example app
    • SDK development
    • Release notes
      • SDK version update guide
  • Flutter SDK
    • Initial SDK setup
      • Authorization
      • Data flushing
      • Configuration
    • Basic concepts
    • Links
    • Tracking
      • Tracking Consent
    • Push notifications
      • iOS push notifications
      • Android push notifications
    • Fetch data
    • In-app personalization
      • In-app messages
      • In-app content blocks
    • App Inbox
    • Example app
    • SDK development
    • Release notes
      • SDK version update guide
  • MAUI SDK
    • Initial SDK setup
      • Configuration
      • Project mapping
      • Authorization
      • Data flushing
    • Links
    • Tracking
      • Tracking consent
    • Push notifications
      • iOS push notifications
      • Android push notifications
    • Fetch data
    • In-app personalization
      • In-app messages
    • App Inbox
    • Example app
    • Release notes
  • Implementing via Google Tag Manager
  • DataLayer Helper
  • Exponea Console
  • API Reference
  • 3rd party Integrations
  • Customer Properties Synchronization
  • Custom Domain Management
  • Custom Tracking Domain (CTD)
  • Custom CDN Domains
  • Exponea Service Worker
  • Server-side anonymous identity management

Direct Mail

Suggest Edits

Here you can find guides on how to integrate Bloomreach Engagement with direct mail applications. This list is not exhaustive as Bloomreach Engagement can be integrated with virtually any third-party application.

Direct Mail

Direct Mail
Optilyz
ZAP~POST

Updated 6 months ago


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