About Use Case Center

The Bloomreach Engagement Use Case Center includes ready-to-launch use cases created by Bloomreach experts. These use cases are built on industry best practices to help you boost your business metrics.



Explore our Microsite to access all available use cases in one place. Use the matrix to discover the ideal use case for your needs.

If you do not find a necessary use case, send feedback using the Missing a use case form at the bottom of the Use Case Center.

Viewing use cases

To access the Use Case Center, click the icon at the bottom of the left-side menu. The following use cases are available:

  • Email use cases
  • Web personalization use cases
  • Omni-channel use cases
  • Analytics use cases
  • Paid media use cases
  • SMS use cases

All use cases are displayed as tiles. You can filter them based on your goals, channel preferences, or maturity level using the menu on the left side. To explore a specific use case, including visualization and key metrics, click on a tile.

Each use case has detailed documentation. For more information, see the Use Case Center section. Some use cases also have a step-by-step tutorial. It is available in the use case wizard.

To run the use case, you need to deploy it.

Deploying use cases

To deploy a use case, perform the following steps:

  1. Select the use case and click Download use case. You can find all downloaded cases in the My Use Cases section
  2. Make sure that your project meets the requirements
  3. If you deploy a banner of email use case, do the following:
    1. Customize your email or banner
    2. Test email or banner functionality
  4. To initiate the use case, click Start



Upon downloading the use case, it remains inactive. You must manually start the use case.

Evaluating use case results

You can use predefined analytics to monitor real-time campaign performance in the evaluation dashboard. For more information, see this article.

Solving problems

Project does not meet requirements

Go to Data Manager> Data mapping to map your project data correctly. For more information, see this article.

User cannot access the next step

Access depends on your access rights or the role you have. You might need help from users with granted access or ask to have the access updated.

"Repeated use case" message appears

The following window will be displayed if you downloaded this use case earlier. You can go to the latest use case or download it again.

Tutorial disappears

Sometimes, the tutorial disappears if an expected action is skipped. To solve the problem, do one of the following:

  • Refresh your browser.
  • Return to the Use Case Setup step of the wizard and click Start Tutorial.
  • Check the use case documentation.