Starting and Stopping a Scenario

Starting a Scenario

After the scenario flow is ready and contains all necessary nodes, it can be activated via "Start" button in the upper right corner of the scenario screen.

Confirmation of Scenario Execution

After clicking on the “Start” button of your scenario, a “Confirm Scenario Execution” window appears. Here it shows how many customers will be affected by the scenario. However, this number does not always represent the number of unique customers that will flow through the scenario. Let´s see an example of such situation: You set up a scenario flow in which you send 3 emails to only one customer. The “Confirm Scenario Execution” window shows that it will be sent to 3 customers, although, in reality, it would be sent to the same customer three times.


Scenario version history

Remember that you can restore deleted versions and continue working on them. These were either accidental changes or you made them for testing purposes. Find out more about Scenarios version history here.

Scenario Usage Warnings

In specific cases the “Confirm Scenario Execution” window may display a scenario usage warning. See Scenario Usage Warnings for more info.

Editing a Running Scenario

For making changes inside an active running scenario see Scenario Principles, Limitations and Best Practices

Stopping a Scenario

A running scenario may be stopped by clicking on a "Stop" button in the upper right corner of the scenario screen. A follow-up window will appear with two options:

(1) Cancel

  • Cancel stopping of the scenario. The scenario will continue to run.

(2) Finish and stop

  • The scenario will wait for all customers (especially those waiting in the wait nodes) to finish their scenario flow.

(3) Stop immediately

  • The most common choice is to stop the scenario immediately (all customers waiting in the wait nodes or flowing in between the nodes will be aborted immediately).