Post-Purchase Email With Recommendations

What to Expect From This Use Case

The Purchase Follow-Up Emails with Complimentary Product Recommendations use case strategically engages customers after their original purchase by recommending related products based on what similar customers have bought and what's currently popular. This Use Case directly impacts customer retention and Repeat Purchase Rates, utilizing personalized communications and suitable product recommendations to increase customer engagement and, Revenue per Visitor (RPV).



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Use Case Items

With this use case, you’ll get a:

  • Ready-to-use post-purchase email with recommendations
  • Pre-defined evaluation dashboard
  • Recommendations engine

How to deploy the Use Case

After downloading the use case, follow these steps:

Step 1: Meet the Requirements

Verify if the data in your project meets the requirements. Follow this step-by-step setup guide in case of problems.

Step 2: Understand the Use Case Logic

The 'Post-Purchase Email With Recommendations consists of personalized emails to buyers who purchased 14 days ago, giving them a voucher for their next purchase and promoting the best-selling products.

After making a purchase, this scenario is built to wait 14 days before contacting the customer with a purchase follow-up email. First, to not break the GDRP rules, we check if a customer has emailing consent. If that is true, the customer must pass these conditions to receive an email: a customer didn't purchase in the last 14 days or cancel their original order. The email frequency is limited to one email per 7 days.

The email content displays 2 products based on the recommendation engine [LPFU] Most bought products in last 30 days. The most bought products in the last 30 days are based on the purchase_item data.

Follow the description and labels in the scenario in case of uncertainty.



The logic of this use case is built on best practices and only requires adjustments if you want to further customize the use case. Get instant value by launching this campaign in just a few clicks.

However, we highly recommend you adjust the use case design and copy to fit your business needs.

Step 3: Adjust the Use Case

Now that you understand the use case logic, you can set up the use case according to your preference.

3.1 Email Settings

If you decide to customize the email settings, follow this detailed guide to make the adjustments.

3.2 Design & Copy

Customize the email visuals and copy to align with your company's brand identity.

Otherwise, you can go through this guide for more information.

To adjust the email template with products in the email node, follow this guide.

3.3 A/B test

A/B test the use case to better understand the email performance and revenue generated.

This use case's A/B test traffic distribution is set to variant A at 50 % and the control group at 50 %. We recommend keeping this distribution as it brings quick and statistically significant results.

Learn more about the dos and don'ts when modifying your A/B tests in this guide.

Step 4: Test and Run the Use Case

When you are done adjusting the use case, we recommend to always test the use case before deployment. When testing, double-check if the use case design, copy, and settings work as preferred.



You should only deploy a use case after testing. Testing prevents sending unfinished or imperfect campaigns to your customer base.

Run the use case once the testing is over. When you open the email, click the Start button in the upper right corner to launch the campaign.



If you got here, you have successfully deployed this use case.

Step 5: Evaluate the Results

Remember to run the use case for a few days to see the impact.

After this initial period, use the prebuilt and ready-to-use evaluation dashboard specifically included in this use case to measure and analyze relevant data.

To evaluate, open the evaluation dashboard, enter the email's name (e.g. Post-Purchase Email With Recommendations), set the attribution window for revenue in hours (e.g. 24) and click the Refresh button in the upper right corner to see the results.

If you encounter any problems, read this article for insights on evaluating the use case.



Don’t forget to regularly check the results so you can optimize the use case for better performance.

Additional Resources

Learn how to enhance and optimize email performance with different tips and tricks from Bloomreach experts.