Clarity data sources
This article guides you on how to add general knowledge data sources to improve the agent’s accuracy and response quality. Add data about your brand, for example:
- FAQs
- Return policies
- Size guides
- Blog posts
- Privacy details
- About us content
Why does Clarity need data about your brand?
These data sources help Clarity:
- Answer general operational questions like “Can I return the product if I’m unsatisfied?”. Clarity uses your return policy to respond.
- Enhance answers to product-related questions. Clarity adds relevant information like available sizes (using your size guide) and what’s trending (using your blogs).
Add new data source
To add a new data source:
-
Click +Add new data source.
Click +Add new data source option.
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Add the name of the data source.
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Paste the data source content in the input box. To add URLs, paste the links as text.
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Add labels to help the Clarity agent navigate the content. You can later use these labels to search for specific content pieces. For example, labels for a return policy can be
returns
,return_policy
, orclaims
.Add the details of the data source.
Note
These data sources are static. You must update them manually.
Updated 2 days ago