Use Case maturity:

Basic

What to expect:

increase in CLTV

Use Case goal:

Acquisition

What to Expect From This Use Case

Say hello to your customers with the 'Welcome SMS' campaign! With this easy pre-built Use Case, you can immediately send a welcoming SMS message to customers from time of consent. The campaign creates a unique opportunity to establish a relationship while the customer has your brand freshly in their mind, increasing brand recognition and loyalty. You can personalize the text or offer a discount in our customizable SMS template, further increasing the campaign's performance.

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Tip

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Use Case Items

With this use case, you’ll get a:

• Ready-to-use welcome SMS
• Pre-defined evaluation dashboard

How to deploy the Use Case

After downloading the use case, follow these steps:

Step 1: Meet the Requirements

Verify if the data in your project meets the requirements. Follow this step-by-step setup guide in case of problems.

Step 2: Understand the Use Case Logic

Welcome flow is a welcome communication strategy aimed at customers who recently subscribed to SMS communication, serving as a warm welcome.

The Welcome SMS scenario is triggered when a customer gives their consent to receive SMS communication. Then we make sure that the customer still possesses the SMS consent, has a valid phone number and, simultaneously, hasn't received the SMS welcome campaign yet. If they meet these conditions, they receive an SMS welcoming them to your brand.

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Warning

More information on this use case coming soon.