Step 3: What's next?

Up-skill with Bloomreach Academy

academy.bloomreach.com

Engagement Path

Learn how to use the Engagement tool to its fullest potential with the Academy's rich portfolio of more advanced courses. Each course is built with:

• multimedia approach with quizzes, and practical assignments
• demo environment to assure effective learning
• live Q&A sessions with our industry experts

To sign up for Academy, follow this short guide.

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Academy Mini-Masterclass

Explore a series of free tool-focused videos which are quick and easy to understand. Videos are recommended to anyone that is eager to improve their skills and expertise.

Learn Engagement best practices for free

Join us for 1-hour live sessions organized on a monthly basis, where the Engagement experts show the best practices to follow when working with different parts of the Engagement tool.

Click below to register for Session on April 18th, 2023:

EMEA

US

Solve frequent issues with Help Center

The Help Center is aimed to help you self-service minor product issues before raising a ticket to Engagement support. It features How-To articles and FAQs to help you solve frequently occurring issues yourself.

If you cannot find an answer in the documentation or Help Center articles, you can reach out to our Support.

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How to proceed when you encounter an issue?

Step 1: See the most frequent issues and their solutions in the Help Center.
Step 2: Browse the documentation and try to find the solution to your problem.
Step 3: If you still are unable to solve your problem, contact Support. Make sure that the issue you are trying to solve is within the scope of the Bloomreach Support service.

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Efficient Engagement usage

Among other tutorials, the Help Center includes some best practices on an efficient platform usage. Get the most out of your Engagement experience by optimizing your data processing and storing!

Follow new releases and announcements

Follow details about changes in the product or new features coming with each new release & get notifications about upcoming updates and recommendations from the Bloomreach team.

Join our Slack community

Bloomreach Engagement Slack Community is an exclusive forum for you, Bloomreach Engagement clients, to collaborate and share your insights. Read more about how to use the community.

Subscribe to Bloomreach Blog

Learn what value Engagement delivers by reading our Blogs, a one-stop shop for educational articles, product news, and tips to fuel your marketing and commerce experience.

Looking for further inspiration?

• Read Case Studies to see what value Bloomreach Engagement delivers to companies
• See Webinars, where we have also launched the Commerce Experience Show to learn about trends impacting your customers and discover how you can create genuinely impactful customer journeys with Bloomreach
• Listen to Podcasts featuring discussions with commerce experts and thought-leaders from around the world
• Read the latest news about Bloomreach and analyst Reports for insights into the industry