Step 3: What's next?

Up-skill with Bloomreach Academy

Learn how to use the Engagement tool to its fullest potential with Bloomreach Academy's rich portfolio of more advanced courses. Each course is built with:

• Multimedia approach with quizzes and practical assignments.
• Demo environment to ensure effective learning.
• Live Q&A sessions with our industry experts .

To sign up for the Academy, follow this short guide.

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Academy Mini-Masterclass

Explore a series of free tool-focused videos which are quick and easy to understand. Videos are recommended to anyone that is eager to improve their skills and expertise.

Learn Engagement best practices

Join us for 1-hour live sessions organized on a monthly basis, where the Engagement experts show the best practices to follow when working with different parts of the Engagement tool.

Solve frequent issues with Help Center

The Help Center is aimed to help you self-service minor product issues before raising a ticket to Engagement Support team. The Help Center features how-to articles and FAQs to help you solve frequently occurring issues yourself.

If you can't find an answer in the documentation or Help Center articles, contact Support.

How to proceed when you encounter an issue?

1. See the most frequent issues and their solutions in the Help Center.
2. Browse the documentation and try to find the solution to your problem.
3. If you are still unable to solve the problem, contact Support. Make sure that the issue you are trying to solve is within the scope of the Bloomreach Support service.

Efficient Engagement usage

The Help Center includes some best practices on efficient platform use.

Follow release notes and announcements

Follow details about changes in the product or new features coming with each new release and get notifications about upcoming updates and recommendations from the Bloomreach team.

Join Bloomreach Slack community

Bloomreach Engagement Slack Community is an exclusive forum for you to collaborate and share your insights. Read more about how to use the community.

Subscribe to Bloomreach Blog

Learn what value Engagement delivers by reading our Blogs, a one-stop shop for educational articles, product news, and tips to fuel your marketing and commerce experience.

Looking for more inspiration?

• Read Case Studies to see what value Bloomreach Engagement delivers to companies.
• See Webinars, where we have also launched the Commerce Experience Show to learn about trends impacting your customers and discover how you can create impactful customer journeys with Bloomreach.
• Listen to Podcasts featuring discussions with commerce experts and thought-leaders from around the world.
• Read the latest news about Bloomreach and analyst reports for insights into the industry.