Clarity safeguards to prevent issues

Clarity is designed to deliver seamless experiences, but with the flexibility to edit and launch it yourself, occasional mistakes can happen. That’s why we built safeguards to detect issues early and notify you before they impact customers.

Prerequisite knowledge

We recommend you get familiar with how Engagement scenarios and initiatives work.

Related articles

• Monitor Clarity issues: Monitor key Clarity metrics and performance reports.
• Manage Clarity issues: Manually stop Clarity and learn about the Clarity auto-stop.

Support

Clarity provides all the tools you need to monitor and resolve issues on your own. It’s your responsibility to monitor Clarity issues daily. However, if you notice a Clarity service issue, like downtime, contact your Bloomreach CSM.