How to request 2FA reset

When you change your contact number or lose/misplace your device, the two-factor authentication (2FA) needs to be reset to access the platform. Follow the steps to request 2FA reset:

1. Submit a 2FA reset request to support yourself or through your colleague using official support contact channels.
2. In both cases, support verifies the authenticity of the request. Support sends an email to the email address used with the user account that needs 2FA to confirm the request.
3. Reply to the support email and confirm that the 2FA request is valid.
4. Upon receiving the confirmation, support proceeds with 2FA reset for that account.
5. After the reset is complete, you can choose and set up an alternative 2FA method and log in to the platform.

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