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GuidesAPI referenceHelp Center

Explore Docs

  • Documentation Overview
    • What is Bloomreach Engagement?
    • Google Analytics vs BR Engagement
  • Release Notes
    • Release Notes Archive 2022
    • Release Notes Archive 2021
    • Release Notes Archive 2020/2019
  • Announcements
  • Video guides to our features
    • Data & Assets - Video Guides
    • Analyses - Video Guides
    • Campaigns - Video Guides
    • Email Campaigns - Video Guides
    • Recommendations - Video Guides
    • Integrations - Video Guides
  • Engagement App
    • Application Interface
    • Using IDs of campaigns/analyses
    • Initiatives and Tags
    • Settings and Administration
    • Access Management
    • Usage Dashboard
    • Creating a new Engagement Instance
  • StartRight
    • StartRight Process Overview
    • StartRight Integrations
  • Integrating Engagement
  • Bloomreach Academy
  • Bloomreach Engagement Packaging
    • Email Marketing Package
    • Web & App Personalization Package
    • SMS & Mobile Messaging Package
    • Ad Optimization Package
    • Intelligence Orchestration Package
    • Enterprise Engagement Package
    • Customer Data Engine Package

Get Started

  • Get Started With Engagement
  • Step 1: Get the Basics Right
  • Step 2: Choose Your Learning Path(s)
    • Administration: Path
    • Analytics: Path
    • Email Marketing: Path
    • Web & App Personalization: Path
    • Mobile Messaging: Path
    • Ad Optimization: Path
    • AI & ML Tools: Path
    • Developers: Path
  • Step 3: What's next?
    • Bloomreach Engagement Slack Community
    • Bloomreach Academy
    • Release Notes
    • Announcements
    • Engagement Help Center
    • Engagement Blog

Data & Assets

  • Overview of Data & Assets
  • Data Structure
    • Customers
    • Catalogs
    • Vouchers
    • System Events
    • Custom Events
  • Asset Manager
    • Snippets
    • File management
    • Email templates
    • Weblayers
  • Data Manager
    • Metrics
    • Aggregates and Running Aggregates
    • Expressions
    • Event Segmentations
  • Tag Manager
  • Imports
  • Data Exports
  • Cloning
  • Engagement BigQuery
  • Filtering Data
  • Customer Identification
    • Merging
    • Cookies
    • External ID
    • ID Transformations

Analytics

  • Analyses
    • Dashboards
    • Custom Evaluation Dashboards
    • Dashboard Sharing
    • Trends
    • Funnels
    • Reports
    • Retentions
    • Segmentations
    • Flows
    • Geo Analyses
    • SQL Reports
  • Predictions
    • Predictions in Bloomreach Engagement
    • Predictions templates
    • Optimal send time
    • Custom predictions
    • Evaluation and Testing of Predictions

Campaigns

  • Campaigns
  • Scenarios
  • Email Campaigns
  • SMS and MMS
    • SMS Campaigns
    • MMS Campaigns
    • Two-way messaging and Keywords Auto Responses
    • SMS Sign-up Units
    • Campaign Link Shortener
    • Contact Cards
    • TCPA List Validation
  • Mobile App Channels
    • Mobile Push Notifications
    • In-App Messages
    • App Inbox
  • Browser Push Notifications
    • Safari Push Notifications
  • Webhooks
    • Creating API endpoint for Webhooks
    • API Webhook in a Scenario
  • Weblayers
    • Contextual Personalization
    • Non-personalized Weblayers
  • Experiments
    • Integrating and using Experiments
    • Flickering Effect in Experiments
    • How Experiments work behind the scenes
    • Experiments for developers
  • Surveys
  • Recommendations
    • Product Recommendations in Bloomreach Engagement
    • Recommendation Templates
    • Setting Up Recommendation Templates
    • Advanced Engine
    • How to setup pre-built templates in Bloomreach Engagement
    • Evaluation and Testing Recommendations
    • Integration of Recommendations
    • Limitations of Recommendations
    • Recommendation Dashboard
    • Web Recommendations Block
  • A/B Testing
    • How To AB Test
  • Advanced Features in Campaigns
    • Campaign Calendar
    • UTM Parameters
    • Custom Campaign Tracking
    • Global URL Lists
    • Universal Links
    • Using Template Parameters
    • AI Content Generator
  • Testing Campaigns on yourself

Working with emails

  • Introduction to emailing
    • Email Providers
    • Email Integration Process
    • Email List Validation
    • Consent Management
    • Email Campaigns
    • Scenarios
    • Email editors
    • HTML Blocks
    • Snippets
    • Email Testing
  • Evaluation
    • Email Tracking and Bounce Management
    • Email Marketing Metrics
    • Email Evaluation Dashboard
    • Email Click Heatmap
    • Email Performance Reports
    • Email Domain Report
    • UTM Parameters
    • Campaign calendar
  • Managing Email Health
    • Email Deliverability Tips
    • Health of Your Email List
    • Email List Hygiene Filter
    • Email Suppression Lists
    • List Unsubscribe
    • Frequency Policy
  • Optimization & Personalization
  • Advanced emailing
  • Emailing Goals Use Cases
  • Transactional emails
  • Most Common Email Issues

Jinja

  • Jinja
    • Basic Syntax of Jinja
    • Jinja Data Structures
    • Jinja Filters
    • Personalization Using Jinja
    • Functions on Data Types
    • Jinja Blocks
    • Useful Jinja Snippets
    • Cloning Jinja Templates
    • Jinja Errors

Use Cases

  • Plug&Play
    • Plug&Play Library
  • Customer Analysis
    • Email Performance Dashboard
    • Conversion Dashboard
    • Product Analytics Dashboard
    • Retention Dashboard
    • Traffic Dashboard
    • A/B Test Basic Evaluation
    • Cohort Analysis
    • Average Buyer Value
    • Purchase and Repurchase Analysis
    • Purchase Frequency Segmentation
    • Purchase to Session Start Funnel
    • Reordering Funnel
    • RFM Segmentation
    • RFM Segmentation - Business Use
    • Time Between Purchases
    • Time-based Session_start Analytics
    • "Weekly Heat-map" Analysis
  • Email campaigns
    • Double Opt-in
    • Personalized Subject Line
    • Automated Email Follow-ups
    • Abandoned Cart Campaign
    • Email Templates
    • Birthday And Nameday Emails
    • First Purchase Anniversary
    • Low Voucher Stock Notification
  • Surveys and Weblayers
    • Net Promoter Score Survey
    • Countdown Banner
    • Exit Popup
    • Free Delivery Weblayer
    • View Count Weblayer
  • Recommendations Business Guide
    • Product Discovery
    • Personalized Experience
    • Up-sell and Cross-sell
  • Page Optimization
  • Real-time Customer Segments for Discovery
  • Quick Use Cases
  • Offline To Online
  • Ads Best Practices Guide
  • Use Case Evaluation

Integrations

  • Integrations
  • Custom Integrations
  • Email Providers
    • Emaillabs
    • Mailgun
    • Mandrill
    • Sendinblue
    • SendSay
    • UniOne
  • Messaging
    • Facebook Messenger
    • Sinch SMS
    • WhatsApp
    • Infobip SMS/MMS Provider
  • Ad Audiences
    • Adform
    • Facebook Conversions API
    • Facebook / Instagram Ads
    • Facebook / Instagram Lead Ads
    • Google Ads Audiences
    • Google Analytics Ad Audiences
    • Snapchat Ads
    • TikTok Lead Generation Ads
  • File Storages and Databases
    • Amazon S3 for Imports and Exports
    • Azure Storage for Imports
    • Azure Storage for Exports
    • Google Cloud Storage for Imports and Exports
    • Hightouch
    • SFTP
    • Snowflake
    • Twilio Segment
  • Commerce Platforms
    • BigCommerce
    • Magento plugin
    • Salesforce Commerce Cloud Cartridge
    • Shopify and Shopify Plus
  • Marketing Automation
    • Klaviyo
    • Attentive
  • Customer Support
    • Freshdesk
    • Gorgias
    • Zendesk
  • Loyalty
    • Antavo
    • Yotpo
  • Other
    • Motionlab
    • Amazon Alexa
    • Movable Ink
    • Zapier

Security and Privacy

  • Security
  • Our certificates
  • Security Architecture
  • Security Controls
    • New Audit Log
    • Audit Log
    • Vulnerability Scan (Tenable Nessus)
    • VPN
    • Bloomreach Engagement Single Sign-On
    • IP deny list/allow list (Cloud Armor)
    • Captcha
    • DDoS Protection
    • Firewall
    • SSH Tunnels
    • Databases & Secure connections
    • Integration Protection
    • Logging
    • Access controls
    • Two-step Verification
    • Password settings
    • Customer Token
  • App Data Processing Notice
    • Apple User Privacy and Data Use
    • iOS 14.5 privacy policy and Bloomreach Engagement iOS SDK
  • Communication Interfaces
  • Data Location and Backup Management
  • SmartSecure
  • Bloomreach's DPIA guidelines
  • Privacy
  • Consent Management
    • Consent categories
    • Configuration of the tracking consent categories
    • Tracking Consent
    • Consent Page
  • Data Minimization
  • Managing PII
  • GDPR Use Cases
  • Frequency Policy
  • Individual Rights

Developers

  • Technical Overview
  • Why you will like Bloomreach Engagement
  • StartRight Integrations
    • Prerequisites
    • Front-end Integration
    • Consent Management
    • Historical Imports
    • Regular Imports
    • Vouchers
    • Communication channel integrations
    • Other common integrations
  • Web tracking - Javascript
  • Javascript SDK
    • Integration
    • Configuration
    • Tracking
    • Campaigns / Personalization
    • Push Notifications
    • Cookies & Storage
    • Data Types
    • URL Parameters Used by SDK
    • Ghost sessions
  • Mobile SDKs
    • IOS SDK
    • Android SDK
    • React Native mobile SDK
    • Flutter SDK
    • Xamarin SDK
  • Implementing via Google Tag Manager
  • DataLayer Helper
  • Exponea Console
  • API Reference
  • 3rd party Integrations
  • Customer Properties Synchronization
  • Custom Domains
  • Custom Tracking Domain (CTD)
    • Custom Tracking Domain Set Up For Multi Tenant Instance
    • Custom Tracking Domain Set Up For Single Tenant Instance
  • Exponea Service Worker
  • Server-side anonymous identity management

Engagement Help Center

  • Help Center Overview
  • Engagement Support
  • How To Articles
    • How to Generate a HAR File
    • How to Fix Duplicate Customer Profiles
    • How to request 2FA reset
    • How to Manage Consents Through a Scenario
    • How to change the JS code in a weblayer countdown to show more than 100 hours
    • How to hide or exclude data from reports
    • How to investigate error messages in action nodes
    • How can I use the same voucher code multiple times?
    • How to find the reason your mobile push notification was not sent
    • How to schedule an OnEvent scenario
  • Answers to Common Issues
    • Top Import Issues and Solutions
    • Most Common Jinja Issues
    • Most Common Email Issues
    • Most Common AB Testing Issues
    • Most Common Analytics Issues
    • Most Common Web Personalization Issues
    • Most Common API Issues
    • Custom Web Fonts Support in Email Apps
    • Consistency Check between Scenario Evaluation and Custom Evaluations
    • CORS issue during Firing API Requests from your Webpage
    • What to do if a recommendation has 0% coverage
    • Frequently asked questions about Mobile Push Notifications
  • Tips and Recommendations
    • Tips for Importing on Engagement
    • Logical Operator Combinations in Funnel Filters
    • Difference Between Customer-based and Event-based Metrics
    • Embedding Videos in Emails
    • Using 'Forgot Password' through the correct instance
    • Native Templates in Visual Builder
    • Dark Mode in Emails

Messaging

Suggest Edits

Here you can find guides on how to integrate Bloomreach Engagement with messaging applications. This list is not exhaustive as Bloomreach Engagement can be integrated with virtually any third-party application.

Messaging
Attentive
Facebook Messenger
Sinch SMS
Sinch WhatsApp
Infobip SMS/MMS
Sinch MMS

Updated 4 months ago