Who to Contact

Welcome to the Bloomreach Discovery Support space! This guide helps you understand the scope of tasks handled by the Discovery Support team.

There can be a few tasks that might be better handled by a different team depending on the task’s scope and complexity. Such out-of-scope tasks must be redirected to the Technical Services team for paid consulting.

4 Areas Wherein Discovery Support Assists You

1. GUIDE: Support experts can guide you with queries related to the Discovery Search, Feed, Dashboard, Insights, Recommendations and Pathways. We also share relevant documentation that can help answer your queries.

2. HELP: We can help troubleshoot issues you encounter while interacting with the product and facilitate faster resolution by liaising with Bloomreach Engineering.

3. UPDATE: Assistance with the non-self-service configurations like enabling Product suggestions or attribute configurations.

4. ADMINISTRATE: We can coordinate and organize administrative tasks like setting up IAM and providing user access.

The following tables will help you determine which team to contact based on your case. Use the links below to jump to the desired section.

• Dashboard
• Feed
• Insights / Pixel
• New Feature Enablement
• Recommendations and Pathways
• Search, Category, Suggest, and Content Search
• SEO Organic

Dashboard

Feed

*If there are many mapping requests, this is handled by the Bloomreach Services team.

Insights / Pixel

New Feature Enablement

Recommendations and Pathways

Search, Category, Suggest and Content Search

SEO Organic