ATC, CR Populated as more than 100%

Problem

Add to Cart and Conversion Rate is populated more than 100% in the insight report/product grid.

16001600

Debugging Steps

To investigate the issue and the reason, follow the steps below:

  1. Pixel Integration
    Check if the pixel is proper on the site.
    Check in the pixel monitor that there are no pixel alerts. This issue occurs due to the ATC pixel not being fired correctly.
    For more information, refer to the documentation for Add to Cart pixel and Conversion pixel.

  2. If pixels are fine, raise a ticket on the Bloomreach Support Portal.

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