Unrecognized Format of Cookie2 Value

Problem and Background

All pixels, when fired, have a cookie2 value which is in a recognized format. The value should start as “uid=..”. If not, then it is flagged as an error.

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Cookie2 is used for tracking analytics across products and is needed for any personalization feature.

Debugging Steps

Request the Bloomreach Support team to provide the list of URLs where the cookie2 value does not start as “uid=..”.

Common Causes

This occurs when there are issues in the Br-trk.

Solution

Check the Br-trk logic and resolve the issue if you can identify the issue. If not, contact Bloomreach Support for assistance.

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