There are ranking discrepancy due to relevance by segment.
To investigate the issue and the reason, follow the steps below:
- Contact your technical team for the API call.
- Check if the relevance by segment parameter is passed correctly.
- Check if the relevance by segment parameter is passed in the pixel.
- Check if the segment parameter is added to the dashboard wherever the rule is checked.
- Refer to the documentation:
- Once you have verified the above steps without any result, raise a ticket on the Bloomreach Support Portal and include the PIDs where you see discrepancies and the API call.
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Updated 10 months ago