Missing Product ID in the Quickview Event

Problem and Background

In some cases, users on a category or search results page can click on a product to view the details through a quick view modal or a popup without navigating to the product page completely. This triggers the Quickview event pixel.

11641164

If the “prod_id” parameter is empty in the event, it triggers an error.

Debugging Steps

  1. Reach out to Bloomreach Support for a list of URLs where all Quickview pixels which have empty prod_id.
  2. Each example for this check provides the URL that has an empty “prod_id” field.

Common Causes

The pixel implementation is not capturing the “prod_id” of the event.

Solution

Reproduce the issue using the debugging steps provided, find out why the “prod_id” field is empty and fix the pixel implementation. If the issue persists, contact Bloomreach Support.


Did this page help you?