This page outlines and illustrates examples in cases where conflict resolution may be needed for facet management. In general, rules with more specificity are weighted higher than generic rules (eg: global rules).
Each rule has 4 properties, based on priority:
- Audience: rules with an audience are prioritized over rules without audiences.
- Site: site-specific rules are prioritized over rules with no site specificity. The priority order for different site-level rules is mentioned here.
- Query: single query rules are prioritized over rules with multiple queries (eg: "blue lace dress" has higher weight than "blue lace dress"|"blue dress").
- Matching: exact match rules are prioritized over phrase match, and phrase match rules are prioritized over global match rules (eg: rules for "collared shirt" search term are prioritized over a global rule).
Rules at Global and Local level take priority in the following order:
- Site Local rule
- Site Global rule
- Site_Group Local rule
- Site_Group Global rule
- Account Local rule
- Account Global rule
Each rule has the following operations:
- Allow (ie. Always Show)
- Boosted (implicitly allowlisted)
- Buried (ie. Always Hide; implicitly allowlisted)
- Rules precedence is Blocked > Allowed > Boosted > Buried. Any facet that is boosted or buried is implicitly allowlisted.
John creates a "shirts|tank tops|tees" search page rule, in which he blocks the "color" facet. However, on another search page rule ("tshirts|shirts|shirt"), he chooses to Always Show the "color" facet.
- In this example, when a user searches for "shirt" on the site, they will not see the "color" facet since John's blocklist rule takes precedence over his allowlist rule.
John globally blocks the "sale_price" facet, and chooses to Always Show the "sizes" facet on Women's Casual Dresses|Women's Daytime Dresses category pages. He creates another rule on the Women's Casual Dresses category page, in which he blocks the "sizes" facet.
- In this example, when a user lands on the Women's Casual Dresses page, they will not see the "sizes" or "sale_price" facets. When a user lands on the Women's Daytime Dresses category page, they will not see the "sale_price" facet but will see the "sizes" facet.
John creates a "cardigans" search page rule, in which he chooses to Always Hide the "is_new" facet. Sophia, another merchandiser on John's team creates a "cardigans|button down sweater" rule, in which she targets all mobile device users and chooses to Boost & Always Show the "is_new" facet.
- In this example, mobile users who search for "cardigans" or "button down sweater" will see the "is_new" facet on those result pages. All other device users will not see the "is_new" facet.
Global rule: refers to a rule created that impacts the entire site (eg: a global ranking rule or a global facet rule)
Local rule: refers to a rule that only impacts a specific page (eg: a search or category ranking rule; a search or category facet management rule)
Updated 20 days ago