Launch Discovery implementation

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Phase objective: Go live with your Discovery implementation.

Key tasks

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1. Before go-live

You prepare to go live with the integration. During the data deployment phase, Bloomreach starts sending you meaningful data in response to your API requests.

What you do

1. You clear your cache.
2. You make changes as needed.
3. You request a technical integration audit from Bloomreach.

What Bloomreach does

1. We deploy data to production.
2. We send API responses with data.
3. Technical integration audit
   • Bloomreach Service Delivery Manager will conduct a Technical Integration Audit before going live.
   • Be prepared to resolve any identified blocker issues.
   • Coordinate the go-live date and time with your _Service Delivery Manager.

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     Why perform a technical integration audit?

     Performing a technical integration audit is crucial for ensuring a seamless and effective integration process.
     
     Technical integration audit is a comprehensive analysis of your integration that allows the Bloomreach Technical Consultant to assess whether all integration best practices have been followed.
     
     Three weeks before the go-live, the Technical Consultant conducts an in-depth audit to identify and fix any integration issues. This process ensures a smooth and risk-free handover to Bloomreach Support during the go-live phase.

4. Transition project to Bloomreach Support team
   Upon project completion, the Bloomreach Service Delivery Manager, in collaboration with the solution integration team, will transition key account and project details to Bloomreach Support. This ensures that you receive informed support from the Bloomreach Support team in the future.

What we do together

We review and validate implementation on your desktop and mobile pages.

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Tip

Keep your integration team available during this period to make changes to your feed, pixel, and APIs when issues are identified.

2. After go-live

What Bloomreach does

Launch result services

Launch Result Services are a set of post-launch integration checks performed by the Bloomreach Services team to track the performance quality of Bloomreach products. All Discovery customers receive this service unless otherwise specified in the contract.

For this, Bloomreach guides the launch strategy, tracks performance before going live, and measures value after going live. You can choose one of the two options below:

• Pre/post performance analysis: Bloomreach provides performance metrics upon launch.
• AB test support: Bloomreach shares metrics for an AB test you plan to run.

The analysis is typically delivered within 30 days of the Go-live. Discuss the anticipated delivery date with your Bloomreach Service Delivery Manager.

What we do together

1. We have a day-zero meeting. Your Bloomreach Account Manager becomes your primary contact with Bloomreach.

2. The Bloomreach Support Team can help with urgent and non-urgent issues if you need technical assistance. We recommend raising support issues through the Support Portal.

3. You identify any Bloomreach Academy courses that can be useful for your team members. The Bloomreach Support team can provide course access as needed.

What’s next?

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Congratulations! This marks the end of the integration journey 🎉 Now, Bloomreach users in your organization, such as merchandisers and marketers, can use Bloomreach Dashboard tools to fine-tune your site search.