When a user performs a search query on your website, a Search Page View pixel is generated and the "search_term" field is set to the associated query. Sometimes the search query is not captured and the "search_term" field in the pixel is empty.
- Reach out to Bloomreach Support for a list of URLs with Search Page View pixels in which the "search_term" field is empty.
- You can manually check the example URL to see if the resulting search pixel has an empty "search_term" field.
- It is possible that page type from pixel is not search but SUC page type is search. In such a scenario, SUC is broken since it is wrongly classifying non search pages as search pages.
- Broken pixel implementation at your end can cause empty "search_term" for certain search queries. It is possible that for the same search query sometimes "search_term" is populated and sometimes it is not. This makes it harder to reproduce this issue. In such cases, request full pixel samples from Bloomreach Support.
- Misclassification by SUC. Sometimes Bloomreach’s SUC classifies “category” pages or “other” pages as “search” pages.
- In some cases, if “search query” is being redirected to a category page then "search_term" is empty.
- Sometimes if the user types nothing in the search box and hits enter, the search_term is blank.
- Sometimes the Search Page View pixel is broken for a certain class of page. For example, all mobile pages, test site pages.
- If SUC is broken, update the SUC rules.
- If it is a pixel issue, download the examples from the Simple Pixel tool and fix the issue. Reach out to the Bloomreach Support team on how to download the examples on the tool.
Updated 8 days ago