Welcome to the Bloomreach Discovery Support space! This guide helps you understand the scope of tasks handled by the Discovery Support team.

There can be a few tasks that might be better handled by a different team depending on the task’s scope and complexity. Such out-of-scope tasks must be redirected to the Technical Services team for paid consulting.

### **4 Areas Wherein Discovery Support Assists You**

  1. **GUIDE**: Support experts can guide you with queries related to the Discovery Search, Feed, Dashboard, Insights, Recommendations and Pathways. We also share relevant documentation that can help answer your queries.

  2. **HELP**: We can help troubleshoot issues you encounter while interacting with the product and facilitate faster resolution by liaising with Bloomreach Engineering.

  3. **UPDATE**: Assistance with the non-self-service configurations like enabling Product suggestions or attribute configurations.

  4. **ADMINISTRATE**: We can coordinate and organize administrative tasks like setting up [IAM](🔗) and providing user access.

The following tables will help you determine which team to contact based on your case. Use the links below to jump to the desired section.

  • [Dashboard](🔗)

  • [Feed](🔗)

  • [Insights / Pixel](🔗)

  • [New Feature Enablement](🔗)

  • [Recommendations and Pathways](🔗)

  • [Search, Category, Suggest, and Content Search](🔗)

  • [SEO Organic](🔗)

## **Dashboard**

Column Title
TasksIn Support ScopeOut of Support Scope - Reach out to the Account Management teamSupport Themes
1IAM setup
ADMINISTRATE
2User credentials/access
ADMINISTRATE
3Dashboard loading
GUIDE/HELP
4Ranking, Redirect, Testing, Campaigns queries/challenges
GUIDE/HELP
5Optimization Questions

6Algorithm Controls (Precision, etc.) queries/challenges
GUIDE
7SSO setup after go-live
GUIDE/HELP

## **Feed**

Column Title
TasksIn Support ScopeOut of Support Scope - Reach out to the Account Management teamSupport Themes
1Legacy feed mappings**\***
UPDATE
2Attribute configurations
UPDATE
3Processing latency
GUIDE/HELP
4Processing failures
GUIDE/HELP
5Connectors feed customization

6Pre-processor scripts for legacy connect
UPDATE
7Feed optimizations

8New feed formats/ingestions/migrations


**_\*If there are many mapping requests, this is handled by the Bloomreach Services team._**

## **Insights / Pixel**

Column Title
TasksIn Support ScopeOut of Support Scope - Reach out to the Account Management teamSupport Themes
1High-level pixel checks (using customer-available Pixel Monitor only)
GUIDE/HELP
2In-Depth Pixel Review/Audit

3Insights-related queries/challenges
GUIDE/HELP
4Data discrepancies with other tools (Adobe, GA, etc.)

5Mobile SDK queries/challenges
GUIDE

## **New Feature Enablement**

Column Title
TasksIn Support ScopeOut of Support Scope - Reach out to the Account Management teamSupport Themes
1Relevance by Segment / Real-time segments

2Dynamic Grouping

3Lookups
ADMINISTRATE
4AQF - new enablement

5SKU Select enablement and config

6Precision modes (AB Testing)

7Email Recs

8New Staging environment setup

9Adding a language (especially French and German for semantic search)

10Enabling Product Suggestions for an existing site
UPDATE
11SEO

12API-based Catalog Management


## **Recommendations and Pathways**

Column Title
TasksIn Support ScopeOut of Support Scope - Reach out to the Account Management teamSupport Themes
1API-related queries/challenges
GUIDE/HELP
2Product recall queries/challenges
GUIDE/HELP
3Performance queries/challenges
GUIDE/HELP
4Widget setup queries/challenges
GUIDE/HELP
5Widget setup


## **Search, Category, Suggest and Content Search**

Column Title
TasksIn Support ScopeOut of Support Scope - Reach out to the Account Management teamSupport Themes
1API-related queries/challenges
GUIDE/HELP
2Product recall queries/challenges
GUIDE/HELP
3Performance queries/challenges
GUIDE/HELP
4New use case technical scoping


## **SEO Organic**

Column Title
TasksIn Support ScopeOut of Support Scope - Reach out to the Account Management teamSupport Themes
1Thematic related queries/challenges
GUIDE/HELP
2Organic widget-related queries/challenges
GUIDE/HELP
3Parsing updates
UPDATE
4Sitefetch crawl configs
UPDATE
5SUC updates
UPDATE