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# Problem

Pixel report is red for percentage conversion Product IDs not seen in the Add to Cart.

# Possible Reasons

This report displays issues of the PID captured by the conversion event pixel that does not match the Add to Cart (ATC) PID.

# Environment Details

This issue occurs in both the staging and production environments.

# Cause

The _prod_id_ captured by the ATC pixel event is not matching the PID captured at the conversion event. The _prod_id _value of the ATC event needs to be compared with the PID available in the basket at the conversion event. Let us consider the following example: _prod_id_ value in the ATC event is “1MW726_0HLG_M” and the basket has the PID “i1MW726_0HLG_”

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# Solution

Ask your technical team to ensure that the PID is the same across the complete Pixel flow. Refer to the [Pixel documentation](🔗) for more information.

You can download the examples from the pixel monitor. Also, you should be able to validate the site using the pixel validator extension.

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