# Problem

Pathways API does not display the relevant items for some of the products.

# Reasons

  • Attribute values associated with the product is not correctly defined about the product

  • Frequent changes in the feed data for that product

# Environment Details

This issue can occur in both Staging and Production environments.

# Cause

The Bloomreach algorithm extracts the information from the multiple attributes (title, description etc) to understand the product, product type, etc and forms a "keyword" to find similar items. Sometimes, two unrelated products with matching attribute values can be observed in the API response.

# Solution

You can make use of merchandising capabilities to remove or hide the irrelevant product.

  1. Login to the dashboard

  2. Navigate to **Pathways and Recommendations** > **Widget Configurator**.

  3. Select the widget that you wish modify (on a global level or query level)

  4. Click **Manage** > **Edit Rule**.

  5. Click on the **Product Grid** tab and make the necessary widget level rule.

For more information, refer to [Merchandising Capabilities](🔗)


The above mentioned solution is not feasible in case the issue occurs for a large number of Products. To avoid the issue, fix the noisy fields in the feed from the beginning itself.

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