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# Problem

Bloomreach product feeds can be tracked using Bloomreach Dashboard. Feed processing is divided into two steps:

  • Feed processor step

  • Feed indexer step You might sometimes receive feed indexer is failing with the below error:

Error Message

The indexing step of a full feed failed because the count of valid products is below the allowed threshold.

# Reason

There are various reasons for this error. Open a [Support Ticket](🔗) if you are unable to debug and solve the issue using the below steps.

# Debugging Steps

Compare the statistics of the latest feed run with the last successful feed run from Bloomreach Dashboard. For example:

Feed Indexer RunnumLast Successful Runnum:
Feed Processor succeeded. Feed Indexer failed.Feed Processor succeeded. Feed Indexer succeeded.
**Statistics** Unique Pids: **170089** Unique Skus: **0** Unique Urls: **170089** **Indexer statistics** Valid products: **170089** Solr docs indexed: **170089****Statistics** Unique Pids:** 170010** Unique Skus: **0** Unique Urls: **170010** **Indexer statistics** Valid products: **1038441** Solr docs indexed: **1038441**

Alternatively, the feed indexer status can be checked in Catalog Management:

1600


## If the feed has view data

  • **Bloomreach validation check on count: **

    • The indexer is failing in PROD due to a safety threshold.

    • In addition to the product id count, Bloomreach also has a validation check on the number of documents a feed generates.

  • **Reason for count drop in indexer:** There could be multiple reasons for count drop in indexer. Some of the scenarios are described below:

    • If the latest full-feed has drastic decreases in the number of indexed products.

    • If the latest full feed has different views/stores to account for different pricing, names, banners, and markets.

      • Each view override is a document.

      • Product id creates multiple documents due to this view/store information.

      • Example Feed with views: If full-feed is a JSON file:


   Three documents are created for:
                           - View A
                           - View B
                           - Product
491

Example Feed with views: If full-feed is a XML file:

  Two documents are created for:
                           - View A
                           - Product
370

If the number of documents has been drastically decreased, it causes a drop in count of valid products.
  • The error may appear when Merchant has multiple views and there is no view information for a view specific attributes in feed data. 

Example: if a feed does not has view data:
                  Only one documents is created since there is no view information:
                        - View A
                        - Product
207


  • **Indexer Failure** 
    • The indexing step of a full feed fails because the count of valid products is below the allowed threshold. 
      • Count dropped from 1,038,441 to 170,077 in the example above.
# Solution
  • Feed changes are required to fix the issue: Make changes in feed, and send quantity for each view to [Bloomreach Support](🔗).
  • There should be region wise quantity for View specific attributes in the Feed. Example: If full-feed is a XML based file:

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