Frequently Asked Questions

I keep seeing the Bloomreach logo appearing but the menus are not loading

This is likely related to third-party cookies that are required to load the menu structure. If you are encountering this issue, please clear your browser cookies and change your browser settings to allow third-party cookies. Additionally, if applicable, disable any extensions or VPN services that block third-party cookies.

The loading screen showing the Bloomreach logo.The loading screen showing the Bloomreach logo.

The loading screen showing the Bloomreach logo.

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Bloomreach is working on a product improvement that removes the requirement to allow third-party cookies entirely.

Advanced

You can also configure the Bloomreach cookies to be allowed as exceptions. To do this follow the following steps in Google Chrome:

  • Load Bloomreach Content in your browser.
  • Open your browsers' developer tools.
  • Click on the Application tab.
  • Under Cookies there should be two cookies: https://[environment].bloomreach.io and https://tools.bloomreach.com. Add both of them to your cookie allow list.
  • Clear your browser cookies.
  • Refresh the page.

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