We have a number of communication channels that our clients can choose from to be contacted through. We outline how you can communicate with us in your SLA, therefore please ask your CSM if you are unsure about the options you can currently use.
To ask questions without leaving the Bloomreach Engagement application you can use in-app chat where a member of our Support team will answer any problems you might have while using Bloomreach Engagement.
You can ask questions at our Helpdesk which is available to all our clients from 9 am to 5 pm.
You can also contact us via direct phone support. If you currently do not have this communication option and wish to utilize the service, please get in touch with your CSM.