Loomi AI for Shopify FAQ

Find answers to common questions about the Loomi AI for Shopify integration, including real-time data sync, costs, feature requests, and product data coverage.

Is the integration real-time?

Yes. Most data syncs to Bloomreach in real-time, including customer updates, consents, and events.

Product and variant updates:

Real-time updates: Attributes handled via Shopify Webhooks sync immediately. Note that Discovery indexes products, which may add up to 10 minutes of delay.
Daily updates: Fields without webhook support update once daily.

This ensures your data stays current, powering your use cases with fresh and accurate information.

Does the integration come with additional costs?

No. Bloomreach integrations are included as part of the platform at no additional cost.

I have a feature request. Is it possible to include it in the integration?

Yes. We have a dedicated engineering team that maintains and improves this integration, including adding new functionality.

Submit a feature request

Share your ideas with your Customer Success Manager.
They'll forward your request to the Product team.
Due to high user volume, the team carefully prioritizes all requests.

You can also ask your Customer Success Manager to share the Shopify roadmap for the current half-year to see upcoming planned features.

What product and variant data are we bringing to Bloomreach?

The integration brings all product and variant data available from the Shopify product model, ensuring no field is missed.

Can I use SKU instead of Shopify variant ID as the item identifier?

Yes. Loomi AI for Shopify creates a product-level catalog and a denormalized variant-level catalog, and SKU is available as an attribute on variants.

To use SKU, open your item collection configuration and change the variant item identifier from the default Shopify variant ID to sku.

Use this approach when your business processes (for example, recommendations or reporting) rely on SKU rather than Shopify's internal variant ID.