Release 2.27.0

TL;DR: New transcript management capabilities.

Release date: Jul 22, 2026

Manage shoppers’ transcripts

What's new

• View and delete transcripts linked to a specific shopper.
• Set a custom transcript retention period. Transcripts older than the defined duration are automatically deleted.

Contact your Product Engagement Manager to help with the above.

Why is this valuable

• Honor GDPR data subject access and erasure requests by retrieving or deleting a shopper's transcripts on demand.
• Reduce compliance risk by ensuring transcript data isn't stored longer than necessary.