## Issue 1: I have launched a web layer / experiment but cannot see it

There can be several reasons for this:

  • If you use AB testing, you might have been assigned to the control group, which is usually set to show the original variant. You can check whether this is the case by going to `Customers` and checking what events have been tracked to your profile. Alternatively, you can download our [Chrome extension](🔗) (still in the Beta stage) and see what events are being tracked live in the console. If this is the case, then either change the AB testing or try opening the page in an incognito mode until you get assigned to a variant (the incognito mode changes your cookie every time you open it).

  • In Settings:

    • Check the condition `Show on` and make sure it matches the page that you are loading.

    • If you use `Show on page containing/specific URL`, make sure there are no spaces in/before/after the text.

    • Check `Category`: If the campaign is set to show only to customers with specific consent, your profile must have that consent too.

    • If you specified any conditions in the `Audience` part, you must match them.

## Issue 2: The weblayer showed once but it does not load again

  • If the `Display` option in `Settings` is set to "Once" or "Until interaction, " you will need to change it or use the incognito mode to see the campaign again.