This article provides a list of the top 10 [import](🔗) errors that might occur, the reason for the error, and the solution for the error. For tips on importing, refer to the article [Tips on Importing on Engagement](🔗).
| Import Error | Error Explanation | How to Fix the Error |
| Could not run file import: Timed out or Could not run file import: Error reading “SSH protocol banner[Errno 104] Connection reset by peer” Or Error: ('Connection aborted.', OSError("(104, 'ECONNRESET')")) | The connection was closed by another part. This is most likely because the server is overloaded, so you should check the health of your SFTP server and make sure your server can handle the number of open connections and requests it is currently facing. | Import connection was aborted from the source side, check connectivity and logs of your source URL. |
| Field 'ids': Unable to import row: No valid customer id, at least one is required and it should not be longer than 256 bytes. A valid customer id must contain at least one alphanumeric symbol and ids "null" and "undefined" are not allowed. : 3x | Data is missing in the import file. Verify whether all 255 lines have some value in the Ids column, so that each line can be assigned to some customers. | Check the import file data |
Field `timestamp`: This field is required | Data is missing in the import file. The import file contains an empty property timestamp. | Check the import file data |
| Could not get sample from selected file: 1x | SFTP connection error means that the server on the client's side dropped the connection for some reason. | Review your server settings |
Field `code`: voucher code with this code has been already imported to another pool | Importing voucher codes are not unique or import file include empty rows | Check if your vouchers unique and if you don't have empty rows at the end of the list |
| Invalid encoding in row | The errors mean there is an encoding error inside your file/data that you are trying to upload. | Review the data type and format of the data you are using to upload. The answer/fix is inside the data which at the moment could not be processed. |
| Error while saving schema definition for a fixed schema import: 1x | Issue happens when the system tries to create catalog and import items at the same time. The only workaround, for now, is to try the same import a second time, then the catalog should be already created through the first import, so you can pick it in the UI and then it should work. | Try to re-import the catalog |
Field `stock_level`: Field is not a valid number | The data type in the import setup is incorrect | Delete this catalog, create a new one with the same name, and repeat the import. Unfortunately, you cannot change the data type of the column once it is set. |
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