Usually Bloomreach Support asks customers for the HAR (HTTP archive) file to closely investigate the issue reported. You can follow the below steps depending on the choice of the browser.
## Google Chrome
Open the web page where the issue occurred.
Right-click on the page and select **Inspect Element/Inspect**. This opens **Developer** tools . (Shortcut for Windows: CTRL + Shift + i, and for Mac:CMD + opt + i ).
Go to the **Network** tab.
Keeping the **Developer** tools tab open, replicate the issue you are facing.
You can see some files in the **Developer **tools tab. One of the files is highlighted in red. That is the error we are looking for.
Download the file by clicking on the **Export **button and send it to our support team.
## Mozilla Firefox
Navigate to **Open menu** > **Web developer** > **Network**.
Perform a request or reload the page to start capturing the traffic between browser and server.
You can replicate the issue while leaving the tab open.
Right click and choose **Save all as HAR **and send this file to the support team.
## Microsoft Edge
Open **Developer **tools by using the F12 keyboard shortcut (or CMD + opt + i for Mac).
Refresh the page, so it starts capturing the traffic between the browser and the server.
Replicate the issue while leaving the tab open.
Click on the** Export as HAR** to save the HAR file and send this file to the support team.
## Safari
You have to display the Develop menu in the menu bar. In order to do this go to **Safari **> **Preferences** > **Advanced**. Check the box, so the **Develop** menu is displayed.
Open the **Develop** menu on the menu bar.
Choose **Start Timeline Recording**.
Refresh the page and replicate the issue.
Click the **Save** button, to download the HAR file, and send the file to the support team.
For example, you want to record the following error on this page, which occurs when the **Stop Export** button is clicked.
Open **Developer Tools** as mentioned in the steps above for Chrome using right click and the **Inspect **option.
The **Developer Tools **panel is displayed on the right.
You can also pin it to other sides as well by clicking corresponding button you see in the 3 dots menu of the **Developer Tools** panel.
Switch to the **Network **tab of the **Developer Tools** panel.
In the **Network** tab, you can see requests of the browser in the current session.
Click the button that generates the error, you can see an error request in session history.
These requests are usually marked in red and have a status code that starts from 4 or 5 such as 400 in this case. You have captured the error in the session history. Save the session as a HAR file. Export the HAR file by clicking on the corresponding button and send it to the support team.
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