Synonyms not Working as Expected

Problem

Synonym rule is not affecting the result set of the query.

Debugging Steps

To investigate the issue and the reason, follow the steps below:

  1. Check if the synonym rule is created correctly in the dashboard.
  2. Check if the synonym is applied on the ranking diagnostics.
  3. Check if there are any ranking rules applied on the query that might be removing the expected products.
  4. Check if there is a global search rule in effect that may be blocking your results.
  5. There are certain limitations in which synonyms may not work as expected. For example, A -> B, B -> C does not mean A -> C. Refer to the documentation for more information and check for these limitations.
  6. Once you have verified all the above conditions and the problem still exists, raise a ticket on the Bloomreach Support Portal and include the API call.

Related Resources

Bloomreach Discovery Product Documentation


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