Campaigns are not Functioning as Expected

Problem

Campaigns added on the dashboard are not functioning as expected.

Debugging Steps

To investigate the issue and the reason, follow the steps below:

  1. Contact your technical team for the API call.
  2. Scroll to the bottom of the API and check if the campaign object is available in the API response.
    a. If yes, advise your technical team to investigate why the campaign is not functioning as expected. Also, refer to the available documentation.
    - Managing Banners, Assets and Campaigns
    - Display banners, assets, and campaigns in search results
    b. If no, raise a ticket on the Bloomreach Support Portal with the API call.

You can also build your own API instead waiting for your technical team to do it for you. Click on this link or copy the link address and run a check on your own.

Related Resources

Bloomreach Discovery Product Documentation
- Managing Banners, Assets and Campaigns
- Display banners, assets, and campaigns in search results


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