Problem

Customers observing out of memory issues in their environment

Debugging Steps

To investigate the issue and the reason, follow the steps below:

1. Download the heap dump. Refer to the documentation for information on downloading the heap dump.
2. You will need a token to download the heap dump. Refer to the Bloomreach Cloud API documentation to know more about fetching tokens.
3. Use the Dump Analysis document to analyse the heap dump.

Related Resources

Bloomreach Content Product Documentation

• Retrieve Heap Dumps
• Bloomreach Cloud API documentation
• Dump Analysis document